System Administrator

Infolog Solutions; Bengaluru, Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

Infolog Solutions in Bengaluru is seeking an IT Support Specialist to install, configure, and troubleshoot Windows 10/11. You will manage Windows Server and cloud environments, administer AD/GPO/DNS/DHCP, and handle user accounts and permissions.

You will monitor performance and perform patching to ensure maximum availability. Responsibilities include VPN for remote users, backups/restores, endpoint security, documentation, asset tracking, and Level 2 support with escalation as needed.

Responsibilities

• Install, configure, and troubleshoot Windows 10 and Windows 11 operating systems.
• Manage and maintain Windows Server and Cloud Server environments.
• Administer Active Directory, Group Policy (GPO), DNS, DHCP, File Server, and Print Server.
• Create, modify, and manage user accounts, security groups, and access permissions.
• Monitor server and system performance to ensure maximum availability.
• Perform server patching, updates, and routine maintenance.
• Configure, manage, and troubleshoot VPN connectivity for remote users.
• Troubleshoot hardware, software, operating system, server, and network-related issues.
• Perform regular backup and restore operations for servers and critical business data.
• Monitor backup jobs and verify successful completion.
• Assist in data recovery and maintain backup documentation.
• Configure and manage endpoint security solutions such as Sophos, Kaspersky, or Microsoft Defender.
• Monitor antivirus alerts and ensure systems are protected against security threats.
• Maintain IT documentation, system configurations, and standard operating procedures.
• Provide Level 2 technical support and escalate complex issues when required.
• Ensure compliance with IT security policies and organizational standards.
• Handle day-to-day IT asset allocation, tracking, and inventory maintenance.
• Maintain records of laptops, desktops, monitors, printers, and other IT equipment.
• Coordinate asset issuance, return, and periodic asset verification.
• Coordinate with vendors for hardware repairs, warranty claims, and AMC support.
• Remote management through Team Viewer, VNC, & Remote Desktop to solve Windows and Software issue.
• Installation, configuration and maintenance of Network Printers.
• Install and upgrade hardware and software components.
• Take care of all the internal office software's support.
• Provide technical support to Remote users.

Job description

• Install, configure, and troubleshoot Windows 10 and Windows 11 operating systems.
• Manage and maintain Windows Server and Cloud Server environments.
• Administer Active Directory, Group Policy (GPO), DNS, DHCP, File Server, and Print Server.
• Create, modify, and manage user accounts, security groups, and access permissions.
• Monitor server and system performance to ensure maximum availability.
• Perform server patching, updates, and routine maintenance.
• Configure, manage, and troubleshoot VPN connectivity for remote users.
• Troubleshoot hardware, software, operating system, server, and network-related issues.
• Perform regular backup and restore operations for servers and critical business data.
• Monitor backup jobs and verify successful completion.
• Assist in data recovery and maintain backup documentation.
• Configure and manage endpoint security solutions such as Sophos, Kaspersky, or Microsoft Defender.
• Monitor antivirus alerts and ensure systems are protected against security threats.
• Maintain IT documentation, system configurations, and standard operating procedures.
• Provide Level 2 technical support and escalate complex issues when required.
• Ensure compliance with IT security policies and organizational standards.
• Handle day-to-day IT asset allocation, tracking, and inventory maintenance.
• Maintain records of laptops, desktops, monitors, printers, and other IT equipment.
• Coordinate asset issuance, return, and periodic asset verification.
• Coordinate with vendors for hardware repairs, warranty claims, and AMC support.
• Remote management through Team Viewer, VNC, & Remote Desktop to solve Windows and Software issue.
• Installation, configuration and maintenance of Network Printers.
• Install and upgrade hardware and software components.
• Take care of all the internal office software's support.
• Provide technical support to Remote users.