SW/App/Cloud Tech Support Associate

Accenture; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Accenture is hiring a SW/App/Cloud Tech Support Associate to be part of the Technology for Operations team. You will help deliver innovative solutions and technologies to build intelligent operating models for clients, driving exceptional results.

This role requires 7 to 10 years of experience and a graduation degree, with strong skills in problem-solving, analytics, and artificial intelligence techniques. Candidates should be able to perform under pressure and exhibit strong communication skills.

Qualifications

• Must have a graduation degree.
• 7 to 10 years of experience desired.
• Strong analytical and problem-solving skills required.

Responsibilities

• Analyze and solve lower-complexity problems.
• Interact with peers and update supervisors.
• Contribute individually within a focused scope of work.

Skills

Artificial Neural Networks (ANNs)

Machine Learning

Result orientation

Problem-solving skills

Ability to perform under pressure

Strong analytical skills

Written and verbal communication

Education

Any Graduation, BE

Job description

Skill required

Tech for Operations - Microsoft Robotic Process Automation

Designation

SW/App/Cloud Tech Support Associate

Qualifications

Any Graduation, BE

Years of Experience

7 to 10

What would you do

You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions. The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions.

Major sub deals include AHO (Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation. In Artificial Intelligence, you will be enhancing business results by using AI tools and techniques to perform tasks such as visual perception, speech recognition, decision‑making, and translation between languages etc. that requires human intelligence.

What are we looking for

• Artificial Neural Networks (ANNs)
• Machine Learning
• Result orientation
• Problem‑solving skills
• Ability to perform under pressure
• Strong analytical skills
• Written and verbal communication

Roles and Responsibilities

• Analysis and solving of lower‑complexity problems.
• Day‑to‑day interaction with peers within Accenture before updating supervisors.
• Limited exposure with clients and/or Accenture management.
• Received moderate level instruction on daily work tasks and detailed instructions on new assignments.
• Decisions made impact own work and may impact the work of others.
• Individual contributor as part of a team, with a focused scope of work.
• May require work in rotational shifts.

Qualification

Any Graduation, BE