SW/App/Cloud Tech Support Analyst

Accenture in India; Bengaluru; On-site; INR 1,800,000 - 2,200,000; Full time

Job summary

Accenture is hiring for a SW/App/Cloud Tech Support Sr Analyst in Bengaluru. You will be part of the Technology for Operations team delivering automation solutions, supporting bots, and improving operational performance.

The role requires 5–8 years of BE/Graduation and hands-on RPA experience with UiPath, Automation Anywhere, or Blue Prism. Expect collaboration with sales, delivery teams, and clients, and a rotation-friendly shift schedule.

Qualifications

• Experience with RPA tools (UiPath, Automation Anywhere, Blue Prism)
• Understanding of RPA lifecycle and related documentation (BRD, PDD, SDD, Run Book)
• Hands-on in core .NET concepts and OOPs programming
• Familiarity with ITIL processes and IT operations

Responsibilities

• Perform analysis and resolve increasingly complex problems
• Interact with peers within Accenture; engage with clients as needed
• Operate with minimal daily guidance and moderate instruction on new assignments
• Contribute to end-to-end automation design and support activities

Skills

Analytical skills

Written and verbal communication

Client relationship

Teamwork

ITIL knowledge

Problem solving

Education

BE/Any Graduation

Tools

Automation Anywhere

UiPath

Blue Prism

Microsoft .NET

SQL Server

Excel Macros

Job description

Skill required: Tech for Operations - Microsoft Robotic Process Automation

Designation: SW/App/Cloud Tech Support Sr Analyst

Qualifications: BE/Any Graduation

Years of Experience: 5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions. The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions.,Tech for Operations involves using technology to improve and streamline business operations. This role includes implementing software solutions, automating processes, and managing IT systems that support operational activities. It also involves analyzing data to optimize performance and ensure efficiency. The goal is to enhance productivity and operational effectiveness through the effective use of technology. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation Automate Business Processes using Robotic Process Automation Tools (Blue Prism and Automation Anywhere) Cognitive RPA like OCR, NLP, ML/AI, and API Integrations to provide automation in a process. It includes writing code using scripting language like C, VB.NET, Python etc. to help in Automations. Design architecture of automation solutions and RPA tools to design process flows, write code, and create technical documentation to provide end-to-end automation.

What are we looking for?

• Automation Anywhere
• Automation in Application Maintenance
• Ability to establish strong client relationship
• Ability to work well in a team
• Written and verbal communication
• Strong analytical skills
• Microsoft ASP.NET 2-3 Years’ experience of developing Or Supporting bots using UiPath tool Understanding of RPA Life Cycle Understanding of RPA documentation (BRD, PDD, SDD, Run Book, etc.) Experience of UiPath issue Troubleshooting And /OR RPA Support Understanding of ITIL processes Provides day-to-day operational support for Automation Product Issues. Includes the Automation performance troubleshooting, access issues, profile issues and general troubleshooting/problem solving. Coordinates and monitors troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved. Knowledge of AA / Blue Prism or any other RPA tool is option but would be an added advantage Good and Hands-on in core .NET concepts and OOPs Programming. Good and Hands-on in Excel Macros. Good Written and Verbal communication Basic understanding of SQL server & scripting. Develops and maintains operating processes and procedures. Roles and Responsibilities:
• In this role you are required to do analysis and solving of increasingly complex problems
• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts