SW/App/Cloud Tech Support Sr Analyst

Accenture; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture in Bengaluru invites applications for the role of SW/App/Cloud Tech Support Sr Analyst. The candidate will join the Technology for Operations team as a trusted advisor, driving automation-led improvements and implementing software solutions to support complex operations.

The role requires 5-8 years of experience, BE/Graduation, and hands-on work with RPA tools such as UiPath, Automation Anywhere, and Blue Prism, plus .NET, SQL, and Excel macros.

Qualifications

• BE or any graduation required.
• 5–8 years of experience in automation/IT support.
• Experience with RPA lifecycle and documentation.

Responsibilities

• Analyze and solve increasingly complex problems.
• Interact with peers within Accenture.
• Interact with clients or management.
• Work with minimal daily instruction and a moderate level of new assignments.
• Could oversee a small team or act as an individual contributor.
• Role may require rotational shifts.

Skills

Analytical skills

Teamwork

Written and verbal communication

Client relationship management

Problem solving

Education

BE/Any Graduation

Tools

Automation Anywhere

UiPath

Blue Prism

C#.NET

SQL scripting

Excel macros

Job description

Skill required: Tech for Operations - Microsoft Robotic Process Automation

Designation: SW/App/Cloud Tech Support Sr Analyst

Qualifications: BE/Any Graduation

Years of Experience: 5 to 8 years

What would you do?

These are part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.

The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Tech for Operations involves using technology to improve and streamline business operations. This role includes implementing software solutions, automating processes, and managing IT systems that support operational activities. It also involves analyzing data to optimize performance and ensure efficiency. The goal is to enhance productivity and operational effectiveness through the effective use of technology. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationAutomate Business Processes using Robotic Process Automation Tools (Blue Prism and Automation Anywhere) Cognitive RPA like OCR, NLP, ML/AI, and API Integrations to provide automation in a process. It includes writing code using scripting language like C, VB.NET, Python etc. to help in Automations. Design architecture of automation solutions and RPA tools to design process flows, write code, and create technical documentation to provide end-to-end automation.

What are we looking for?

• Automation Anywhere
• Automation in Application Maintenance
• Ability to establish strong client relationship
• Ability to work well in a team
• Written and verbal communication
• Strong analytical skills
• Microsoft ASP.NET2-3 Years’ experience of developing Or Supporting bots using UiPath tool
• Understanding of RPA Life Cycle
• Understanding of RPA documentation (BRD, PDD, SDD, Run Book, etc.)
• Experience of UiPath issue Troubleshooting And /OR RPA SupportUnderstanding of ITIL processesProvides day-to-day operational support for Automation Product Issues. Includes the Automation performance troubleshooting, access issues, profile issues and general troubleshooting/problem solving. Coordinates and monitors troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved.
• Knowledge of AA / Blue Prism or any other RPA tool is option but would be an added advantage
• Good and Hands-on in core .NET concepts and OOPs Programming.
• Good and Hands-on in Excel Macros.
• Good Written and Verbal communicationBasic understanding of SQL server & scripting.
• Develops and maintains operating processes and procedures.

Roles and Responsibilities:

• In this role you are required to do analysis and solving of increasingly complex problems
• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you work in rotational shifts BE,Any Graduation

Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.