surgery counselor

Abate AS; Bengaluru; On-site; INR 250,000 - 450,000; Full time

Job summary

Abate AS in Bengaluru, India, seeks a patient counsellor to guide clients through eye surgery options, costs, and scheduling. You will explain procedures, benefits and risks, and help patients prepare for their visits.

You will coordinate with doctors, nursing staff, ward, OT and billing teams, maintain confidential records, secure consents, and ensure timely communication of surgery dates.

Qualifications

• Experience in counselling patients about medical procedures.
• Strong communication and interpersonal skills.
• Proficient in basic computer skills and documentation.

Responsibilities

• Counsel patients on recommended eye surgeries and procedures.
• Explain surgery processes, risks, benefits, and post-operative care.
• Explain surgery packages, charges, and payment options.
• Coordinate with doctors, nursing staff, ward, OT, and billing teams.
• Maintain counselling records and book surgeries.
• Follow up with patients to confirm dates and documentation.

Skills

Patient counselling

Communication

Coordination

Documentation

Interpersonal skills

Job description

1. Job Purpose

To counsel patients regarding recommended eye surgeries, explain the procedure and related costs, address their concerns, and coordinate with relevant departments to ensure a smooth and comfortable patient experience.

2. Key Responsibilities

• Counsel patients regarding recommended surgeries, including cataract and retinal procedures.
• Explain the surgery process, benefits, risks, preparation, and post-operative care as per the doctors advice.
• Explain surgery packages, charges, payment options, and other related expenses accurately.
• Address patient and family concerns and clarify their doubts professionally.
• Coordinate with doctors, nursing staff, ward, OT, and billing teams for surgery scheduling and preparation.
• Follow up with patients to confirm surgery dates and support the completion of necessary formalities.
• Maintain accurate patient counselling records, surgery bookings, and follow-up details.
• Support patients in completing consent forms and other documentation as per hospital procedures and the treating doctors instructions.
• Ensure timely communication regarding surgery schedules and any changes.
• Maintain patient confidentiality and deliver courteous, patient-focused service.
• Follow up with patients who have not confirmed their surgery and understand the reasons for postponement or cancellation.
• Achieve assigned counselling, conversion, and surgery-booking targets while maintaining ethical practices.

Required Skills

• Ability to handle patient concerns and difficult situations.
• Good coordination and follow-up skills.
• Good communication and interpersonal skills.
• Basic computer knowledge and documentation skills.
• Patient counselling and convincing skills.