Surgery Counsellor

Narayana Nethralaya; Chennai; On-site; INR 350,000 - 550,000; Full time

Job summary

Narayana Nethralaya in Chennai seeks a patient liaison to guide patients through their surgical journey, explaining procedures, risks, costs, and pre- and post-operative care with clarity and empathy.

You will respond to calls, prepare discharge summaries, coordinate across departments, uphold ethical standards, and ensure a smooth, respectful patient experience in a busy hospital environment.

Responsibilities

• Assess patient understanding of surgery and provide clear explanations.
• Address patient concerns with empathy and professionalism.
• Explain surgical procedures, costs, and follow-up care transparently.
• Respond to patient calls politely and promptly.
• Prepare accurate discharge summaries and case documents.
• Maintain ethical conduct and high-quality performance.
• Ensure smooth coordination with departments and consultants.
• Follow hospital policies and documentation standards.
• Accept feedback positively and adapt to changes.
• Support hospital operations, including travel or cross-department duties when required.
• Guide patients through surgical journeys with clear information on procedures, risks, benefits, costs, and care.
• Ensure a smooth, supportive, and ethical patient experience while maintaining high professional standards and hospital compliance.

Job description

Responsibilities

• Assess patient understanding of surgery and provide clear explanations.
• Address patient concerns with empathy and professionalism.
• Explain surgical procedures, costs, and follow-up care transparently.
• Respond to patient calls politely and promptly.
• Prepare accurate discharge summaries and case documents.
• Maintain ethical conduct and high-quality performance.
• Ensure smooth coordination with departments and consultants.
• Follow hospital policies and documentation standards.
• Accept feedback positively and adapt to changes.
• Support hospital operations, including travel or cross-department duties when required.
• Responsible for guiding patients through their surgical journey by providing clear information about procedures, risks, benefits, costs, and pre- and post-operative care.
• Ensures a smooth, supportive, and ethical patient experience while maintaining high professional standards and hospital compliance.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.