Support Specialist

Powerbridge; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Health insurance coverage

Retirement savings plan with matching contributions

Opportunities for professional development

Job summary

Powerbridge in Bengaluru is looking for a Support Specialist to provide customer assistance primarily through a ticketing system. The role involves managing hardware activities and performing basic troubleshooting for IT issues.

Ideal candidates should have at least 2 years of experience in IT, possess intermediate IT skills, and be able to work independently, both remotely and onsite in Bangalore. The position offers health insurance and opportunities for professional development.

Qualifications

• 2+ years of experience working in an IT environment.
• Health insurance coverage for employees and families.
• Knowledge of the ITIL reference model is preferable.

Responsibilities

• Act as the first point of contact for customers seeking assistance.
• Perform remote troubleshooting for IT, networking, and application issues.
• Communicate clearly and update customers regularly.
• Record activities in the ticketing system in line with processes.

Skills

Intermediate IT skills

Customer service

Troubleshooting

Windows & MacOS operating systems

Job description

POWER BRIDGE SYSTEMS PRIVATE LIMITED | Full time

Support Specialist

Bangalore South, India | Posted on 04/17/2026

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.

With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.

Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA’s.

Job Description

Job Summary

We are seeking a highlymotivated individual to join our team as an EUC Corporate HardwareCoordinator and Customer Support Specialist. In this role, youwill be responsible for managing hardware activities for all GEOregions, including coordination of hardware returns, shipments,replacements, etc. Additionally, you will provide customer supportand service request enhancements with a main focus on providingaccess and permissions to systems and applications.

Job Roles and Responsibilities

• Act as the firstpoint of contact for customers seeking how-to assistance,primarily through a ticketing system
• Perform remote basictroubleshooting through diagnostic techniques and pertinentquestions, including standard IT, networking, and applicationissues
• Service users viaincident, request, and change management processes
• Walk the customerthrough the problem-solving process. Communicate clearly. Updateregularly on progress.
• Direct unresolvedissues to the next level of support personnel or to the rightresolution groups.
• Provide accurateinformation on IT products or services utilizing the documentationand processes in place.
• Record youractivities in the ticketing system in alignment withprocesses in place (ticket queue management and handling –including proper ticket triaging, prioritization, customerupdates as per existing SLA’s, etc.)
• Proactively follow upon open cases in your queue escalating timely to management forguidance if required.
• Identify, suggest,and engage actively in possible improvements toprocedures.

Requirements

• Able to workindependently, remotely from home and on company premises inBangalore
• Able to work EMEA& APAC office hours
• Intermediate ITskills.
• 2+ years of experienceworking in an IT environment
• Asset managementexperience.
• Windows & MacOSoperating system experience.
• Knowledge of the ITILreference model is preferable.
• Health insurancecoverage for employees and their families.
• Retirement savingsplan with employer matching contributions.
• Opportunities forprofessional development and advancement within theorganization.