Support Service Specialist

Iron Systems; Mohali; On-site; INR 391,000 - 670,000; Full time

Job summary

Iron Systems in Mohali is seeking an HR Specialist to manage onboarding/offboarding, training coordination and BGV compliance for a distributed Field Engineer workforce. You will partner with program management, IT, admin, and payroll to ensure a smooth, compliant employee lifecycle and accurate record-keeping across portals.

The role requires 2–5 years of HR operations experience, strong organizational and communication skills, and proficiency with MS Office and HRISHR portals.

Qualifications

• 2–5 years of onboarding/compliance experience in distributed or technical workforce.
• Strong understanding of HR operations, employment documentation, and BGV protocols.
• Excellent organizational, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with HRIS platforms.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Responsibilities

• Facilitate end-to-end onboarding for Field Engineers, including documentation, induction scheduling, and system access coordination.
• Serve as the primary point of contact for new hires during pre-joining and onboarding phases.
• Coordinate offboarding activities, including exit formalities, asset recovery, and final documentation.
• Maintain accurate employee records and ensure updates in Portal.
• Schedule and coordinate induction and role-specific training programs.
• Work closely with internal departments to ensure training compliance and effectiveness.
• Track training attendance, assessments, and feedback, and maintain training documentation for audits and reporting.
• Oversee the complete BGV process, including education, employment history, criminal checks, and ID verification.
• Liaise with third-party vendors and ensure verifications are completed within timelines.
• Flag discrepancies and elevate unresolved BGV issues to appropriate stakeholders.
• Partner with program management, IT, admin, and payroll teams to ensure seamless onboarding/offboarding and resource planning.
• Provide periodic reports and updates on onboarding status, BGV progress, and training completion.
• Recommend and support continuous improvements in HR processes and standard operating procedures.

Skills

HR Operations

Onboarding

Offboarding

BGV Compliance

Training Coordination

HRIS

HR Portal

Employee Documentation

Vendor Coordination

MS Office

Excel

Cross-Functional Coordination

Education

Bachelor's Degree

Job description

Company Overview:

Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances, and embedded systems. For more than 15 years, customers have trusted us for our innovative problem-solving combined with holistic design, engineering, manufacturing, logistics, and global support services.

About the Role:

We are seeking a dedicated and detail-oriented Specialist to support our growing Field Engineer workforce. This role will play a vital part in ensuring a smooth employee lifecycle by managing the onboarding and offboarding processes, coordinating training initiatives, and overseeing background verification (BGV) compliance. The ideal candidate will be highly organized, proactive, and capable of working across departments to deliver a positive and compliant HR experience.

Key Responsibilities:

Onboarding Offboarding

• Facilitate the end-to-end onboarding process, including documentation, induction scheduling, and system access coordination for new Field Engineers.
• Serve as the primary point of contact for new hires during pre-joining and onboarding phases.
• Coordinate offboarding activities, including exit formalities, asset recovery, and final documentation.
• Maintain accurate employee records and ensure updates in Portal.

Training Coordination

• Schedule and coordinate induction and role-specific training programs.
• Work closely with internal departments to ensure training compliance and effectiveness.
• Track training attendance, assessments, and feedback, and maintain training documentation for audits and reporting.

Background Verification (BGV)

• Oversee the complete BGV process, including education, employment history, criminal checks, and ID verification.
• Liaise with third-party vendors and ensure verifications are completed within timelines.
• Flag discrepancies and elevate unresolved BGV issues to appropriate stakeholders.

Cross-Functional Collaboration

• Partner with program management, IT, admin, and payroll teams to ensure seamless onboarding/offboarding and resource planning.
• Provide periodic reports and updates on onboarding status, BGV progress, and training completion.
• Recommend and support continuous improvements in HR processes and standard operating procedures.

Qualifications:

Bachelor s Degree

• 2-5 years of experience, preferably in onboarding and compliance roles supporting a distributed or technical workforce.
• Strong understanding of HR operations, employment documentation, and BGV protocols.
• Excellent organizational, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with HRIS platforms.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Mandatory Skills:

HR Operations/Employee Onboarding Offboarding/ BGV Compliance/Training Coordination /HRIS/HR Portal/Employee Documentation/Vendor Coordination/MS Office/Excel/Cross-Functional Coordination

Disclaimer:

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.