Support Service Specialist

Iron Systems, Inc; Dadri; On-site; INR 450,000 - 650,000; Full time

Job summary

Iron Systems, Inc. is seeking a dedicated Specialist to support onboarding and offboarding processes, training coordination, and BGV compliance for its growing Field Engineer workforce in India.

The role ensures a smooth employee lifecycle and requires collaboration across HR, IT, admin and payroll. The ideal candidate will have 2–5 years of onboarding/compliance experience, strong organizational and communication skills, and proficiency with Microsoft Office and HRIS platforms.

Qualifications

• 2–5 years of onboarding and compliance experience.
• Strong understanding of HR operations, employment documentation, and BGV protocols.
• Excellent organizational, communication, and interpersonal skills.
• Proficiency in Microsoft Office and familiarity with HRIS platforms.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Responsibilities

• Onboarding & Offboarding: manage end-to-end onboarding documentation, induction scheduling, and system access for new field engineers.
• Training Coordination: schedule and coordinate induction and role-specific training programs; ensure training compliance.
• BGV: oversee education, employment history, criminal checks, and identity verification; liaise with vendors.
• Cross-Functional Collaboration: coordinate with program management, IT, admin and payroll; provide status reports.

Skills

Organizational skills

Communication skills

Interpersonal skills

Attention to detail

Time management

Education

Bachelor’s Degree

Tools

Microsoft Office

HRIS platforms

Job description

Company Overview

Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances, and embedded systems. For more than 15 years, customers have trusted us for our innovative problem-solving combined with holistic design, engineering, manufacturing, logistics, and global support services.

Company Overview

Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances, and embedded systems. For more than 15 years, customers have trusted us for our innovative problem-solving combined with holistic design, engineering, manufacturing, logistics, and global support services.

About The Role

We are seeking a dedicated and detail-oriented Specialist to support our growing Field Engineer workforce. This role will play a vital part in ensuring a smooth employee lifecycle by managing the onboarding and offboarding processes, coordinating training initiatives, and overseeing background verification (BGV) compliance. The ideal candidate will be highly organized, proactive, and capable of working across departments to deliver a positive and compliant HR experience.

Key Responsibilities

Onboarding & Offboarding:

• Facilitate the end-to-end onboarding process, including documentation, induction scheduling, and system access coordination for new Field Engineers.
• Serve as the primary point of contact for new hires during pre-joining and onboarding phases.
• Coordinate offboarding activities, including exit formalities, asset recovery, and final documentation.
• Maintain accurate employee records and ensure updates in Portal.

Training Coordination

• Schedule and coordinate induction and role-specific training programs.
• Work closely with internal departments to ensure training compliance and effectiveness.
• Track training attendance, assessments, and feedback, and maintain training documentation for audits and reporting.

Background Verification (BGV)

• Oversee the complete BGV process, including education, employment history, criminal checks, and ID verification.
• Liaise with third-party vendors and ensure verifications are completed within timelines.
• Flag discrepancies and elevate unresolved BGV issues to appropriate stakeholders.

Cross-Functional Collaboration

• Partner with program management, IT, admin, and payroll teams to ensure seamless onboarding/offboarding and resource planning.
• Provide periodic reports and updates on onboarding status, BGV progress, and training completion.
• Recommend and support continuous improvements in HR processes and standard operating procedures.

Qualifications

Bachelor’s Degree

• 2–5 years of experience, preferably in onboarding and compliance roles supporting a distributed or technical workforce.
• Strong understanding of HR operations, employment documentation, and BGV protocols.
• Excellent organizational, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with HRIS platforms.
• Ability to work independently and manage multiple priorities in a fast-paced environment.