Support Executive

Vedcool Ai; Surat; On-site; INR 250,000 - 450,000; Full time

Job summary

Webito is seeking a customer-focused Support Executive to assist users with VedCool, our cloud-based school management software. You will provide online and onsite support, guide product usage, troubleshoot issues, and train users to ensure smooth operation in Indian schools.

The role covers onsite visits in Ahmedabad or Surat, handling calls and emails, maintaining issue logs, and coordinating with development and implementation teams to drive timely resolutions. Freshers to 3 years are welcome.

Qualifications

• Bachelor's degree in IT/CS or related field.
• Strong communication and customer-handling skills.
• Willingness to travel for onsite support.

Responsibilities

• Provide online and onsite support to customers for product-related queries and technical issues.
• Assist customers with product setup, configuration, and usage.
• Troubleshoot reported issues and coordinate with the BDE and Implementation teams for timely resolution.
• Handle customer calls, emails, WhatsApp queries, and support requests professionally.
• Visit client locations when required to provide hands-on assistance and training.
• Maintain records of customer issues, resolutions, feedback, and follow-ups.
• Help customers understand product updates, features, and best practices.

Skills

Customer communication

Troubleshooting

Product knowledge

MS Office

Education

Bachelor's degree in IT/CS

Tools

MS Office

Job description

Job Summary

We are looking for a customer-focused and technically sound Support Executive to assist customers with product-related queries, troubleshoot issues, and ensure smooth product usage. The role involves providing online support and onsite customer assistance, including product guidance, issue resolution, and user training.

Details

Experience: Fresher to 3 Years

Job Location: Ahmedabad (On-site) | Surat (On-site)

Department: Product Support

Company Overview

Webito is an innovative IT services and product development company delivering SaaS platforms, ERP/CRM solutions, automation systems, and enterprise-level digital products. We empower businesses through scalable, high-performing technology solutions worldwide.

Product Overview

VedCool is an all-in-one, cloud-based school management software designed specifically for Indian schools. It simplifies daily operations such as attendance, fee management, exams, transport, and parent-teacher communication. With 24/7 support and secure data handling, VedCool helps schools operate more intelligently and efficiently.

About the Role

Key Responsibilities

• Provide online and onsite support to customers for product-related queries and technical issues.
• Assist customers with product setup, configuration, and usage.
• Troubleshoot reported issues and coordinate with the BDE and Implementation teams for timely resolution.
• Handle customer calls, emails, WhatsApp queries, and support requests professionally.
• Visit client locations when required to provide hands-on assistance and training.
• Maintain records of customer issues, resolutions, feedback, and follow-ups.
• Help customers understand product updates, features, and best practices.
• Ensure customer satisfaction through timely responses and effective problem-solving.

Required Skills & Qualifications

• Bachelors degree in IT, Computer Science, or a related field is preferred.
• Good communication and customer-handling skills.
• Basic technical knowledge and the ability to understand software products.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Ability to explain technical concepts in simple language.
• Comfortable with online support and onsite client assistance, depending on location.
• Willingness to travel to client locations when required for onsite roles.
• Basic proficiency in MS Office, email communication, and computer operations.