IT Support & Implementation Manager - ( Job ID - 24615)

EducoHire; Surat; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

EducoHire in Surat is seeking an IT Support & Implementation Manager to bridge our product/technical teams and end users. You will guide onboarding, run demos, and ensure smooth tech rollouts with a focus on clear communication and empathy.

You will gather client requirements, coordinate with engineering, and document feedback to shape product roadmaps while maintaining strong relationships with stakeholders and delivering value through effective support and adoption.

Qualifications

• Fluent in English and Hindi; Gujarati helpful for local stakeholder coordination.
• Experience in client-facing roles, client success, or tech implementation.
• Comfort with web apps, productivity suites, and ticketing tools; no deep technical coding required.
• Empathetic, proactive problem-solver with strong communication.

Responsibilities

• Guide and onboard end users during rollout and adoption of software solutions.
• Conduct user walkthroughs, demos, and training sessions.
• Handle user queries and troubleshooting with empathy.
• Create simple user guides, FAQs, and release notes.
• Attend client meetings to discuss requirements and provide updates.
• Translate client needs into clear briefs for delivery teams.
• Track delivery milestones from sign-off to live implementation.
• Coordinate between client stakeholders and internal development teams.
• Document and feed back user feedback into product roadmaps.

Skills

Communication Excellence

Interpersonal Skills

Client Handling

Basic Tech Literacy

Problem-Solving Mindset

Tools

Google Workspace

MS Office

Slack

Ticketing Tools

Job description

IT Support & Implementation Manager - ( Job ID - 24615)

We are seeking an empathetic, articulate, and proactive IT Support & Implementation Manager based at our Surat office . This role serves as the vital bridge between our product/technical teams and our end users and clients.

The primary focus is people, communication, and clear problem-solving . You do not need to be a software developer or deep technologist—our ideal candidate thrives on listening to user pain points, translating business needs into straightforward requirements, facilitating smooth tech rollouts, and making sure clients feel completely supported throughout product delivery.

Key Responsibilities

1. End-User Support & Implementation

Guide and onboard end users during the rollout and adoption of software and tech solutions.

Conduct user walkthroughs, demos, and training sessions to make adoption effortless.

Handle user queries, troubleshooting requests, and issues with empathy and patience, working with technical teams to resolve complex bugs.

Create clear, simple user guides, FAQs, and release notes in plain language.

2. Client Facing & Requirement Gathering

Attend client meetings to discuss requirements, capture feedback, and provide updates.

Act as an active listener: translate client business needs and operational challenges into clear requirement briefs for internal delivery teams.

Manage expectations on timelines, product scope, and feature availability.

3. Product Delivery & Coordination

Track product delivery milestones from initial sign-off to live implementation.

Act as the point of contact between client stakeholders and internal development/engineering teams.

Ensure user feedback is documented, prioritized, and fed back into product roadmaps.

Required Skills & Qualifications

Communication Excellence: Fluency in English and Hindi (proficiency in Gujarati is a strong plus for local stakeholder coordination).

Interpersonal Skills: Natural ability to build rapport, de‑escalate frustration, and resolve issues collaboratively.

Client Handling: Prior experience in client-facing roles, client success, account coordination, or tech implementation.

Basic Tech Literacy: Comfort working with web applications, productivity suites (Google Workspace, MS Office, Slack), and ticketing tools; deep technical/coding skills are not required.

Problem‑Solving Mindset: Resourceful, organized, and dedicated to seeing problems through to completion.

What We Offer

Competitive salary commensurate with experience.

Collaborative and supportive work environment.

Opportunities for growth in client relationship management, implementation consulting, and product operations.