Support Engineer – L2

Clari5; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Clari5 is seeking a skilled IT Support Engineer to diagnose and resolve medium-complexity technical issues with minimal supervision. You will troubleshoot server logs, databases, and configurations, take ownership of incidents, and prevent recurrence through fixes.

You will also create KB articles and mentor the L1 team, while coordinating with clients during downtime or maintenance. Ideal candidates have 4–7 years of hands-on experience, strong Linux/UNIX skills, and familiarity with Apache,

Qualifications

• 4–7 years of experience in a technical support role.
• Ability to diagnose medium-complexity issues with minimal supervision.
• Experience in server logs, database queries, and app configurations.
• Proactive incident ownership and preventive fixes.
• Excellent written and verbal communication and documentation skills.

Responsibilities

• Diagnose and resolve medium-complexity technical issues with minimal supervision.
• Conduct in-depth troubleshooting, including server logs, database queries, and application configurations.
• Take ownership of incidents, ensuring proactive follow-up and resolution.
• Actively prevent recurrence by contributing to preventive fixes.
• Create detailed Knowledge Base articles, how-to guides, and process documentation.
• Support the L1 team with mentoring and escalation assistance.
• Coordinate effective client communication during downtime or planned maintenance.

Skills

Linux/UNIX administration

SQL queries

Shell scripting

Python scripting

Troubleshooting

Communication

Customer handling

Incident ownership

Education

Bachelor's degree in computer science or information technology

Tools

Apache

Tomcat

JBoss

Ticketing tools

Job description

Clari5 is a technology company that specializes in providing real-time intelligence and analytics solutions primarily for the banking and financial services sector. They use AI & ML to help organizations detect and prevent fraud, enhance customer engagement, and improve operational efficiency.

Key features and functionalities of Clari5’s offerings include:

• Fraud Detection and Prevention: Clari5’s solutions use advanced algorithms to analyze transactions and user behavior in real time, identifying suspicious activities that may indicate fraudulent behavior.
• Customer Engagement: The platform helps banks and financial institutions understand customer behavior and preferences, enabling personalized product offerings and improving overall customer experience.
• Risk Management: Clari5 aids organizations in assessing and managing various risks, including credit and operational risks, by providing insights based on historical data and trends.
• Operational Efficiency: By automating repetitive tasks and streamlining processes, Clari5 helps organizations reduce costs and enhance productivity.
• Real-time Analytics: Clari5 provides real-time insights and analytics, allowing banks and financial institutions to make data-driven decisions promptly.

Overall, Clari5 aims to empower businesses in the financial sector by providing them with the analytical tools and intelligence needed to thrive in a competitive and rapidly changing Environment.

Exp: 4- 7 yrs

• Intermediate level handles complex cases independently and mentors junior team Members.

Role & responsibilities:

• Diagnose and resolve medium-complexity technical issues with minimal supervision.
• Conduct in-depth troubleshooting, including server logs, database queries, and application configurations.
• Take ownership of incidents, ensuring proactive follow-up and resolution.
• Actively prevent recurrence by contributing to preventive fixes.
• Create detailed Knowledge Base (KB) articles, how-to guides, and process documentation.
• Support the L1 team with mentoring and escalation assistance.
• Coordinate effective client communication during downtime or planned maintenance.

Technical Skills:

• Strong knowledge of Linux/UNIX system administration, including service management.
• Good working experience with web servers/application servers (Apache, Tomcat, JBoss).
• Ability to write and execute structured SQL queries for troubleshooting.
• Strong scripting ability (e.g., Shell, Python).
• Experience using and configuring ticketing tools.

Soft Skills:

• Excellent communication, customer handling, and analytical thinking.
• Ability to collaborate with cross-functional teams effectively

Preferred Skills:

• Some exposure to client-side implementation or onsite experience.
• Understanding of financial services or banking applications.

Education:

• Bachelor’s degree in computer science, Information Technology or equivalent.
• Strong customer orientation and problem-solving mindset.
• High level of urgency and accountability.
• Ability to work in rotational shifts and handle on-call support.
• Willingness to travel when required.
• Fast learner with adaptability to new technologies.