Senior Support Engineer

Clari5 - A Perfios Company; Bengaluru; On-site; INR 450,000 - 750,000; Full time

Job summary

Clari5, Bengaluru-based technology company, delivers real-time intelligence and analytics for banks and financial services. The role focuses on diagnosing and resolving medium-complexity technical issues, mentoring junior team members, and supporting on-call operations.

You will work on Linux/UNIX administration, web/app servers like Apache/Tomcat/JBoss, and SQL-based troubleshooting, while collaborating with cross-functional teams to improve service uptime and client satisfaction.

Qualifications

• Bachelor’s degree in Computer Science, IT or equivalent.
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Responsibilities

• Diagnose and resolve medium-complexity technical issues with minimal supervision.
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Skills

Excellent communication

Customer handling

Analytical thinking

Collaboration

Fast learner

On-call support

Travel readiness

Education

Bachelor’s degree in Computer Science/IT or equivalent

Tools

Linux/UNIX administration

Apache/Tomcat/JBoss

SQL queries

Shell/Python scripting

Ticketing tools

Job description

Clari5 is a technology company that specializes in providing real-time intelligence and analytics

solutions primarily for the banking and financial services sector. They use AI & ML to help

organizations detect and prevent fraud, enhance customer engagement, and improve

operational efficiency.

Key features and functionalities of Clari5's offerings include:

Fraud Detection and Prevention: Clari5's solutions use advanced algorithms to analyze

transactions and user behavior in real time, identifying suspicious activities that may indicate

Customer Engagement: The platform helps banks and financial institutions understand

customer behavior and preferences, enabling personalized product offerings and improving

Risk Management: Clari5 aids organizations in assessing and managing various risks,

including credit and operational risks, by providing insights based on historical data and trends.

Operational Efficiency: By automating repetitive tasks and streamlining processes, Clari5

helps organizations reduce costs and enhance productivity.

Real-time Analytics: Clari5 provides real-time insights and analytics, allowing banks and

financial institutions to make data-driven decisions promptly.

Overall, Clari5 aims to empower businesses in the financial sector by providing them with the

analytical tools and intelligence needed to thrive in a competitive and rapidly changing

Exp: 4- 7 yrs

Intermediate level, handles complex cases independently and mentors junior team Members.

Role & responsibilities:

• Diagnose and resolve medium-complexity technical issues with minimal supervision.
• Conduct in-depth troubleshooting, including server logs, database queries, and
• application configurations.
• Take ownership of incidents, ensuring proactive follow-up and resolution.
• Actively prevent recurrence by contributing to preventive fixes.
• Create detailed Knowledge Base (KB) articles, how-to guides, and process documentation.
• Support the L1 team with mentoring and escalation assistance.
• Coordinate effective client communication during downtime or planned maintenance.

Technical Skills:

• Strong knowledge of Linux/UNIX system administration, including service management.
• Good working experience with web servers/application servers (Apache, Tomcat, JBoss).
• Ability to write and execute structured SQL queries for troubleshooting.
• Strong scripting ability (e.g., Shell, Python).
• Experience using and configuring ticketing tools.

Soft Skills:

• Excellent communication, customer handling, and analytical thinking.
• Ability to collaborate with cross-functional teams effectively.
• Some exposure to client-side implementation or onsite experience.
• Understanding of financial services or banking applications.
• Education Bachelor’s Degree in Computer Science, Information Technology or equivalent.
• Strong customer orientation and problem-solving mindset.
• High level of urgency and accountability.
• Ability to work in rotational shifts and handle on-call support.
• Willingness to travel when required.
• Fast learner with adaptability to new technologies.