Lead Technical Support Engineer – L3

Clari5 - A Perfios Company; Mumbai; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

Clari5 - A Perfios Company in Mumbai is seeking a Lead Technical Support Engineer (L3) with 7+ years of experience to manage complex incidents and drive root-cause analysis. You will mentor L1/L2 teams, automate tasks, and collaborate with development for bug fixes and feature integration.

You will oversee problem management, ensure product deployment stability, and generate periodic trend reports while maintaining strong customer focus and on-call readiness.

Qualifications

• 7+ years of experience in handling technical support or engineering roles.
• Handle complex or critical incidents requiring deep technical expertise.
• Perform Root Cause Analysis (RCA) for recurring or high-severity issues and recommend long-term fixes.
• Lead problem management initiatives and improve stability of product deployments.
• Mentor and train L1 & L2 engineers; conduct technical knowledge-sharing sessions.

Responsibilities

• Handle complex or critical incidents requiring deep technical expertise.
• Perform Root Cause Analysis (RCA) for recurring or high-severity issues and recommend long-term fixes.
• Lead problem management initiatives and improve stability of product deployments.
• Mentor and train L1 & L2 engineers; conduct technical knowledge-sharing sessions.
• Automate repetitive tasks and improve efficiency using advanced scripting.
• Liaise with development and product teams to resolve bugs or feature integration issues.
• Provide insights in weekly/monthly reporting, documenting trends and issue patterns.

Skills

Linux/UNIX

Clustering

HA (High Availability)

Load balancing

Web/App server tuning

SQL performance tuning

Scripting & automation

System-level troubleshooting

Leadership & mentoring

Education

Bachelor's Degree in Computer Science or Information Technology

Tools

Automation tools

Web/Application server tuning

Job description

About Clari5

Clari5 is a technology company that specializes in providing real-time intelligence and analytics solutions primarily for the banking and financial services sector. They use AI & ML to help organizations detect and prevent fraud, enhance customer engagement, and improve operational efficiency.

About Clari5

Clari5 is a technology company that specializes in providing real-time intelligence and analytics solutions primarily for the banking and financial services sector. They use AI & ML to help organizations detect and prevent fraud, enhance customer engagement, and improve operational efficiency.

Key Features And Functionalities Of Clari5's Offerings Include

• Fraud Detection and Prevention: Clari5's solutions use advanced algorithms to analyze transactions and user behavior in real time, identifying suspicious activities that may indicate fraudulent behavior.
• Customer Engagement: The platform helps banks and financial institutions understand customer behavior and preferences, enabling personalized product offerings and improving overall customer experience.
• Risk Management: Clari5 aids organizations in assessing and managing various risks, including credit and operational risks, by providing insights based on historical data and trends.
• Operational Efficiency: By automating repetitive tasks and streamlining processes, Clari5 helps organizations reduce costs and enhance productivity.
• Real-time Analytics: Clari5 provides real-time insights and analytics, allowing banks and financial institutions to make data-driven decisions promptly.

Overall, Clari5 aims to empower businesses in the financial sector by providing them with the analytical tools and intelligence needed to thrive in a competitive and rapidly changing Environment.

Role: Lead Technical Support Engineer – L3

Exp: 7+ yrs

• Subject matter expert who drives technical issue resolution and team improvement initiatives.

Role & Responsibilities

• Handle complex or critical incidents requiring deep technical expertise.
• Perform Root Cause Analysis (RCA) for recurring or high-severity issues and recommend long-term fixes.
• Lead problem management initiatives and improve stability of product deployments.
• Mentor and train L1 & L2 engineers; conduct technical knowledge-sharing sessions.
• Automate repetitive tasks and improve efficiency using advanced scripting.
• Liaise with development and product teams to resolve bugs or feature integration issues.
• Provide insights in weekly/monthly reporting, documenting trends and issue patterns.

Technical Skills

• Advanced Linux/UNIX expertise, including clustering, HA (High Availability), load balancing, performance tuning. Deep expertise in web/application server administration and tuning.
• Strong database diagnostic expertise (SQL tuning, indexing, transaction issue debugging).
• Proficient in scripting and automation tools.
• Exposure to system-level and application-level architectural troubleshooting.

Soft Skills

• Strong leadership qualities and ability to drive resolution during critical incidents.
• Excellent problem-solving and team mentoring abilities.
• Preferred Experience with banking, financial technology, or fraud detection applications.
• Exposure to onsite client implementations or product integration.

Education

• Bachelor's Degree in Computer Science, Information Technology or equivalent.

Additional Traits

• Strong customer orientation and problem-solving mindset.
• High level of urgency and accountability.
• Excellent written and verbal communication.
• Ability to work in rotational shifts and handle on-call support.
• Willingness to travel when required.
• Fast learner with adaptability to new technologies.