Lead Technical Support Engineer – L3

Clari5; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Clari5 in Bengaluru is seeking a Lead Technical Support Engineer – L3 with 7+ years of experience to own complex incidents, drive root cause analysis, and mentor L1/L2 engineers. You will liaise with development teams to resolve bugs and improve deployment stability.

The role requires advanced Linux/UNIX expertise, scripting for automation, and a background in banking/fintech or fraud detection. Willingness to travel and rotational on-call shifts are expected to support onsite client

Qualifications

• Bachelor’s degree in CS/IT or equivalent.
• Strong customer orientation and problem-solving mindset.
• Ability to work in rotational shifts and handle on-call support.
• Willingness to travel when required.

Responsibilities

• Handle complex or critical incidents requiring deep technical expertise.
• Perform Root Cause Analysis (RCA) for recurring or high-severity issues and recommend long-term fixes.
• Lead problem management initiatives and improve stability of product deployments.
• Mentor and train L1 & L2 engineers; conduct technical knowledge-sharing sessions.
• Automate repetitive tasks and improve efficiency using advanced scripting.
• Liaise with development and product teams to resolve bugs or feature integration issues.
• Provide insights in weekly/monthly reporting, documenting trends and issue patterns.

Skills

Linux/UNIX

Clustering

High Availability (HA)

Load balancing

Performance tuning

Web/App server administration

Scripting

Automation tools

Troubleshooting (system/app level)

Education

Bachelor’s degree in CS/IT or equivalent

Job description

About Clari5:

Clari5 is a technology company that specializes in providing real-time intelligence and analytics solutions primarily for the banking and financial services sector. They use AI & ML to help organizations detect and prevent fraud, enhance customer engagement, and improve operational efficiency.

Key features and functionalities of Clari5’s offerings include:

• Fraud Detection and Prevention: Clari5’s solutions use advanced algorithms to analyze transactions and user behavior in real time, identifying suspicious activities that may indicate fraudulent behavior.
• Customer Engagement: The platform helps banks and financial institutions understand customer behavior and preferences, enabling personalized product offerings and improving overall customer experience.
• Risk Management: Clari5 aids organizations in assessing and managing various risks, including credit and operational risks, by providing insights based on historical data and trends.
• Operational Efficiency: By automating repetitive tasks and streamlining processes, Clari5 helps organizations reduce costs and enhance productivity.
• Real-time Analytics: Clari5 provides real-time insights and analytics, allowing banks and financial institutions to make data-driven decisions promptly.

Overall, Clari5 aims to empower businesses in the financial sector by providing them with the analytical tools and intelligence needed to thrive in a competitive and rapidly changing Environment.

Role: Lead Technical Support Engineer – L3

Exp: 7+ yrs

• Subject matter expert who drives technical issue resolution and team improvement initiatives.

Role & responsibilities:

• Handle complex or critical incidents requiring deep technical expertise.
• Perform Root Cause Analysis (RCA) for recurring or high-severity issues and recommend long-term fixes.
• Lead problem management initiatives and improve stability of product deployments.
• Mentor and train L1 & L2 engineers; conduct technical knowledge-sharing sessions.
• Automate repetitive tasks and improve efficiency using advanced scripting.
• Liaise with development and product teams to resolve bugs or feature integration issues.
• Provide insights in weekly/monthly reporting, documenting trends and issue patterns.

Technical Skills:

• Advanced Linux/UNIX expertise, including clustering, HA (High Availability), load balancing, performance tuning. Deep expertise in web/application server administration and tuning.
• Proficient in scripting and automation tools.
• Exposure to system-level and application-level architectural troubleshooting.

Soft Skills:

• Strong leadership qualities and ability to drive resolution during critical incidents.
• Excellent problem-solving and team mentoring abilities.
• Preferred Experience with banking, financial technology, or fraud detection applications.
• Exposure to onsite client implementations or product integration.

Education:

• Bachelor’s Degree in Computer Science, Information Technology or equivalent.
• Strong customer orientation and problem-solving mindset.
• High level of urgency and accountability.
• Ability to work in rotational shifts and handle on-call support.
• Willingness to travel when required.
• Fast learner with adaptability to new technologies.