Support Engineer (L1)

NTT DATA BUSINESS SOLUTIONS; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Chennai, Tamil Nadu, India, seeks a Support Engineer (L1) to join our team. You will handle production support for ADF, Azure SQL, Databricks, Snowflake, and Power BI, operating in a 24x7 environment with rotating shifts.

You will monitor pipelines, perform initial incident triage, and follow runbooks for recovery. You will communicate updates and escalate to Level 2 when needed.

Qualifications

• Experience in production support and incident handling.
• Ability to triage incidents and classify severity.
• Familiarity with runbooks and standard recovery procedures.

Responsibilities

• Support ADF, Azure SQL, Databricks, Snowflake, and Power BI in production environments.
• Work in a 24x7 support model with rotating shifts.
• Monitor production data pipelines on a continuous basis.
• Perform initial incident triage and severity classification.
• Execute documented runbooks and standard recovery procedures.
• Maintain incident communications, ticket updates, and status reporting.
• Escalate unresolved incidents to Level 2 with diagnostic context.

Skills

24x7 support

Incident triage

Runbooks

Communication

Escalation

Tools

ADF

Azure SQL

Databricks

Snowflake

Power BI

Job description

We are currently seeking a Support Engineer (L1) to join our team in Chennai, Tamil Nadu, India.

Responsibilities

• Demonstrated ability to support ADF, Azure SQL, Databricks, Snowflake, and PBI in production environments
• Effective operation in a 24x7 support model with rotating shifts
• Monitor production data pipelines on a 24x7 basis
• Perform initial incident triage and severity classification
• Execute documented runbooks and standard recovery procedures
• Maintain incident communications, ticket updates, and status reporting
• Escalate unresolved incidents to Level 2 with relevant diagnostic context