Support Engineer 1

Virtusa; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

Virtusa in Bengaluru is hiring a fresh L1 Support Engineer (0–1 year) to join the 24/7 support team. You will monitor application health, provide first‑level triage, and help resolve incidents in a dynamic environment.

The role requires a B.Sc. degree or equivalent, basic Linux and programming knowledge, and familiarity with ITSM tools like JIRA/Confluence. Excellent communication and teamwork are essential for success.

Qualifications

• B.Sc. degree or equivalent required.
• Basic knowledge of Linux and databases.
• Basic programming knowledge to understand code execution and debugging.
• Proficiency in Microsoft Excel (Basic to intermediate).
• Familiarity with JIRA, Confluence, ServiceNow, Splunk, Zabbix or Grafana.

Responsibilities

• 24/7 rotational shift support to ensure service availability.
• Monitor core platforms and document incidents as per processes.
• Troubleshoot issues and perform basic root cause analysis (RCA).
• Communicate ticket status clearly with stakeholders.
• Collaborate with the team to improve reliability of software systems.

Skills

Problem solving

Linux basics

Programming basics

Excel basics

Education

B.Sc. degree

Tools

JIRA

Confluence

ServiceNow

Splunk

Zabbix

Grafana

Job description

L1 Support Engineer (Fresher) – 0‑1 Year Experience, Bengaluru

We are looking for a motivated B.Sc. fresher to join our L1 Support team for a critical project. You will play a key role in ensuring 24/7 system availability, monitoring application health, and providing first‑level support to resolve issues in a dynamic environment.

Key Responsibilities

• 24/7 Support: Actively participate in a 24/7 rotational shift model to ensure seamless support coverage.
• Incident Monitoring: Monitor core software platforms and follow established processes to track and document incidents.
• Problem‑Solving: Utilize analytical skills to investigate technical issues, perform troubleshooting, and conduct basic root cause analysis (RCA).
• Communication: Maintain fluent verbal and written communication with internal stakeholders to provide timely updates on ticket status.
• Collaboration: Work closely with the team to implement solutions and drive reliability improvements for software systems.

Candidate Requirements

• Education: B.Sc. degree (or equivalent).
• Skills:
  • Strong problem‑solving and analytical capabilities with high attention to detail.
  • Basic knowledge of Linux and database management.
  • Basic programming knowledge to understand code execution and assist with debugging.
  • Proficiency in Microsoft Excel (Basic to intermediate).
  • Familiarity with or willingness to learn tools such as JIRA, Confluence, ServiceNow, Splunk, Zabbix, or Grafana.
• Soft Skills:
  • Fluent in English (written and verbal).
  • Independent, self‑motivated, and highly organized.

Position: 6 Month Contract (can be extended per performance)

Experience: 0 to 1 years (BSC Fresher only)

Location: Bengaluru

Notice Period: Immediate Only

Shift Pattern: 24/7 Rotational Shift