Technical Support Engineer

Licious; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

A dynamic food services company based in India is seeking a Technical Support Engineer to provide L0 and L1 support. Responsibilities include first-line diagnostics, log analysis, and automating support tasks. Ideal candidates have 2–5 years in technical support with strong Linux and scripting skills. This full-time position is located in Bengaluru, offering competitive benefits and a collaborative work environment.

Qualifications

• 2–5 years in technical support, application support, or system operations roles.
• Strong hands-on knowledge of Linux/Unix and CLI tools.
• Experience with writing and maintaining basic scripts.
• Working knowledge of system monitoring tools.
• Understanding of REST APIs and debugging tools.
• SQL proficiency to query logs.

Responsibilities

• Provide L0 and L1 support for internal and external systems.
• Perform first-level debugging through logs and databases.
• Analyze system and application logs to identify root causes.
• Automate repetitive support tasks using scripts.
• Handle ticket triaging and escalate to teams.

Skills

Linux/Unix knowledge

Scripting (Bash, Python, Shell)

System monitoring tools

REST APIs knowledge

SQL proficiency

Log analysis

Experience with ticketing systems

Tools

Grafana

Kibana

CloudWatch

Prometheus

ELK stack

Docker

Kubernetes

JIRA

Zendesk

Freshdesk

Job description

Direct message the job poster from Licious

We are looking for a technically sound and process-driven Technical Support Engineer who can handle L0–L1 troubleshooting, automate recurring issues, and bridge the gap between support and engineering. You’ll be responsible for first-line diagnostics, log analysis, and escalating critical issues with clear context.

Key Responsibilities

• Provide L0 and L1 support for internal and external systems, tools, and platforms.
• Perform first-level debugging through logs, databases, and monitoring dashboards.
• Analyze system and application logs to identify root causes of issues.
• Automate repetitive support tasks using scripts (Bash, Python, Shell, PowerShell).
• Create and maintain support playbooks and runbooks.
• Handle ticket triaging and escalates to engineering or DevOps teams with proper diagnostics.
• Work closely with QA, Infra, and Product teams to validate fixes and assist in deployment support.
• Manage access requests, basic configuration changes, and environment validations.
• Proactively monitor alerts and take preventive actions before issues impact business.

Required Skills

• 2–5 years in technical support, application support, or system operations roles.
• Strong hands‑on knowledge of Linux/Unix and CLI tools.
• Experience with writing and maintaining basic scripts (Bash, Python, Shell).
• Working knowledge of system monitoring tools (e.g., Grafana, Kibana, CloudWatch, Prometheus).
• Understanding of REST APIs, HTTP error codes, and debugging tools like Postman or curl.
• SQL proficiency to query logs and verify data issues.
• Comfortable with log analysis using ELK stack or similar tools.
• Familiarity with ticketing systems like JIRA, Zendesk, or Freshdesk.

Bonus Skills

• Experience supporting microservices or distributed systems.
• Awareness of CI/CD pipelines and basic deployment concepts.
• Knowledge of containerized environments (Docker, Kubernetes).
• Experience in working with cloud environments (AWS, GCP, Azure).

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Industries

• Food and Beverage Services

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