Support Engineer

Amity Software Systems; Puducherry; On-site; INR 180,000 - 240,000; Full time

Job summary

Amity Software Systems invites applications for the position of Support Engineer (Level 1) at Puducherry. The role focuses on providing direct technical assistance to police personnel using the CCTNS system, diagnosing hardware, software, and network issues, and ensuring reliable operations.

The candidate should have 0-2 years of experience in technical support and possess relevant hardware/networking skills. Education options include BCA, B.Sc.

Qualifications

• 0-2 years of experience in technical support, desktop/hardware/network troubleshooting, or IT service desk operations.
• Relevant hardware, networking, or ITIL certifications (optional but advantageous).

Responsibilities

• Provide direct technical assistance to police personnel and operational CCTNS users.
• Diagnose and resolve hardware, software, desktop, and network connectivity problems related to CCTNS operations.
• Log, prioritize, track, and resolve user complaints and incidents using the designated ticketing system; escalate critical issues when necessary.
• Ensure system uptime, troubleshoot downtime causes, and monitor real-time data synchronization between police stations and central servers.
• Assist with data integrity verification, regular data backups, and recovery procedures while implementing security protocols.
• Conduct hands-on training sessions for police personnel to ensure effective CCTNS module usage; assist staff in data entry, report generation, and system operations.
• Work closely with State IT teams, NCRB, and external vendors for patches, escalations, and updates.
• Adhere to CCTNS guidelines; prepare performance, incident resolution, MIS, and crime analytics reports.

Skills

Technical support

Troubleshooting

IT service desk

Education

BCA / B.Sc. (CS/IT) / Diploma in CS/IT / BE/B.Tech

Job description

Hi,

We have urgent opening for our Government client Puducherry location.

1. Position: Support Engineer (Level 1)

• Level: Level 1
• Vacancies: 1
• Experience Required: 0-2Years of experience in technical support, desktop/hardware/network troubleshooting, or IT service desk operations.

Qualifications:

• BCA / B.Sc. (Computer Science / IT) / Diploma in CS/IT / B.E. / B.Tech or equivalent.
• Relevant hardware, networking, or ITIL certifications (optional but advantageous).

Key Responsibilities & Scope of Work:

• Technical Assistance: Provide direct technical assistance to police personnel and operational CCTNS users.
• Issue Troubleshooting: Diagnose and resolve hardware, software, desktop, and network connectivity problems related to CCTNS operations.
• Incident Management: Log, prioritize, track, and resolve user complaints and incidents using the designated ticketing system; escalate critical issues to higher authorities or external vendors when necessary.
• System Operations & Uptime: Ensure system uptime, troubleshoot downtime causes, and monitor real-time data synchronization between police stations and central servers.
• Data Integrity & Backups: Assist with data integrity verification, regular data backup routines, and recovery procedures while implementing security protocols to prevent unauthorized access.
• User Enablement & Training: Conduct hands-on training sessions for police personnel to ensure effective CCTNS module usage; assist staff in data entry, report generation, and system operations.
• Inter-Agency Coordination: Work closely with State IT teams, the National Crime Records Bureau (NCRB), and external technical vendors for software patches, escalations, and updates.
• Reporting & Compliance: Adhere strictly to CCTNS guidelines and policies; prepare regular performance, incident resolution, MIS, and crime analytics reports for department review.

Thanks