Support Engineer Level 1

Oracle Financial Services Software Ltd; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Oracle Financial Services Software Ltd in Bengaluru, India seeks a Support Engineer I to investigate front-end application issues, capture information, and test workflows. You will use backend techniques, capture logs, query tables, and update database fields while documenting resolutions and creating knowledge articles.

You’ll work across teams to address issues based on severity and provide on-call support when required.

Qualifications

• 0–2 years of application support experience or related.
• Bachelor's degree in CS/IS/SE or related field.
• Knowledge of SQL

Responsibilities

• Investigate front-end application issues and capture relevant information.
• Apply fix tools and test workflows both internally and externally.
• Shadow end users and verify end-to-end processes.
• Document notes, resolutions, and knowledge articles through investigation lifecycles.
• Prioritize work based on severity and coordinate with cross-functional teams.

Skills

SQL

Interpersonal communication

Education

Bachelor's degree in CS/IS/SE or related field

Job description

Support Engineer 1

As a Support Engineer I, your role involves conducting investigations on front-end applications.

• This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally.


• Backend techniques to be used.


• including capturing log files , querying tables, updating database fields and cycling servers.


• Documentation of notes, activities, resolutions, and knowledge articles through out the investigation lifecycles.


• By prioritizing work based on severity. you will strike a balance between client and business needs.


• Collaborating among and cross teams ensures that issues are addressed by the appropriate individual.

We encourage candidates from all backgrounds to apply.

Career Level - IC1

Basic Qualifications:

• A minimum of 0-2 year experience and a bachelor's degree including:


• An academic qualification in computer science engineering, information systems, software engineering, or a related field.

Preferred Qualifications:

• 0-2 year experience in application support, client/customer support, incident management, problem management and change management.


• Knowledge on SQL,


• Readiness to work during the shift from 5.30PM to 2.30AM IST.


• Outstanding interpersonal abilities and adapt at efficient communication with collaborators across various regions of the globe.


• Prospective employees need to be ready to work in different shifts and provide on-call support.


• We encourage candidates from all backgrounds to apply.