Field Engineer

Gen Tech Solutions; Chennai; On-site; INR 240,000 - 360,000; Full time

Job summary

Gen Tech Solutions in Chennai is seeking a Field Service Engineer to provide hands-on on-site hardware support and IT infrastructure maintenance at client locations across Chennai. The role involves diagnosing faults, installing and servicing equipment, and ensuring prompt resolution to maintain customer satisfaction.

You will handle hardware and software troubleshooting, deployment of systems and network peripherals, and manage warranty claims with clear client communication.

Qualifications

• Diploma or bachelor’s degree (UG) in any specialization is required.
• Fresh graduates are welcome to apply.
• Willingness to travel daily across client sites in Chennai.
• Two-wheeler and valid driving license are generally expected for field roles.
• Strong problem-solving and communication skills are essential.
• Basic familiarity with hardware and IT infrastructure is preferred.

Responsibilities

• On-site field support: perform scheduled and emergency service calls in Chennai.
• Hardware and software troubleshooting for desktops, printers, and peripherals.
• Installation and deployment of computer systems and network peripherals.
• Coordinate warranty claims and component replacements under SLAs.
• Maintain detailed daily logs of visits, parts used, and resolutions.
• Communicate clearly with end-users to ensure timely issue resolution.

Skills

Customer-facing communication

Problem-solving

Time management

Willingness to travel

Education

Diploma or Bachelor's Degree (UG) in Any Specialization

Tools

Windows OS

LAN/Wi‑Fi setup

Printer sharing configuration

Job description

* Job Title: Field Service Engineer / Field Support Technician

* Company: Gen Tech Solutions

* Employment Type: Full-time

* Department / Role Category: Hardware and Networks – Other

About the Company

Gen Tech Solutions is an IT infrastructure and hardware services provider delivering end-to-end technology support, system maintenance, and hardware solutions for businesses, professionals, and individual clients under the mission "Plug In, Power Up, Rule Your Future."

Role Summary

The Field Service Engineer is responsible for providing hands-on, on-site hardware support and IT infrastructure maintenance at client locations across Chennai. The engineer will diagnose technical faults, install and service equipment, conduct regular field visits, manage warranty issues, and ensure prompt resolution to uphold customer satisfaction.

Key Responsibilities

* On-Site Field Support: Conduct scheduled and emergency field service calls to client premises across Chennai for hardware setup, maintenance, and diagnostics.

* Hardware & Software Troubleshooting: Identify, isolate, and repair faults in desktop computers, laptops, peripherals (printers, scanners), operating systems, and common business applications.

* Installation & Deployment: Assemble, configure, and commission computer systems, network peripherals, drivers, and utility software according to customer requirements.

* Warranty & Service Claims: Process and coordinate warranty claims, handle component replacements, and address client technical complaints in accordance with service level agreements (SLAs).

* Service Documentation: Maintain accurate daily logs of field visits, replacement parts used, issue resolution details, and customer sign-off reports.

* Client Satisfaction: Provide clear, professional communication to end-users during visits, guiding them on basic preventive measures and ensuring timely turnaround times.

Qualifications & Requirements

* Education: Diploma or Bachelor’s Degree (UG) in Any Specialization

* Experience: 0 to 2 years (freshers are welcome).

* Mobility: Willingness to travel daily across customer sites in Chennai; possession of a two-wheeler and valid driving license is generally expected for field dispatch roles.

* Technical Skills:

* PC hardware assembly, component-level testing, and troubleshooting.

* Windows OS configuration, patch updates, and software installation.

* Basic networking concepts (LAN cabling, IP configuration, Wi-Fi router setup, and printer sharing).

* Soft Skills:

* Problem-solving and diagnostic capabilities under time-sensitive field conditions.

* Strong verbal communication and professional customer-handling skills.

* Self-discipline and punctuality in managing daily site call schedules.

* Travel allowance / conveyance reimbursement for customer visits.

* Structured on-the-job technical training and soft-skill development.