Support Engineer

MEL Systems and Services Ltd; Haridwar; On-site; INR 600,000 - 1,200,000; Full time

Job summary

MEL Systems and Services Ltd in India seeks a qualified engineer to provide tech support for electrical and software issues, troubleshoot PLC communication, and assist at customer sites. You will coordinate with project teams, support MES/SCADA apps, and train customers as needed.

The role requires 3–8 years of experience, a relevant diploma/BE/BTech, and willingness to travel for site work and commissioning.

Qualifications

• Diploma/BE/BTech in electrical/electronics/instrumentation/mechatronics or related field.
• Experience in industrial software or automation projects is a plus.
• Basic knowledge of Python-based software and industrial automation.

Responsibilities

• Provide technical support for electrical and software-related issues.
• Troubleshoot PLC communication and software applications.
• Support installation, commissioning, and maintenance activities at customer locations.
• Coordinate with development and project teams for issue resolution.
• Assist customers through phone, email, and remote support.
• Monitor system performance and ensure smooth operation of deployed solutions.
• Prepare technical documentation, reports, and user manuals.
• Support MES, SCADA, traceability, and industrial automation applications.
• Conduct basic training for customers and operators when required.
• Maintain service records and track pending issues until closure.

Skills

Python-based software

Industrial automation

PLC

HMI

Industrial communication protocols

Software applications

Databases

Windows environment

Analytical skills

Customer communication

Willingness to travel

Education

Diploma / BE / BTech in Electrical, Electronics, Instrumentation, ECE, Mechatronics

Tools

SQL

Reporting tools

Job description

Permanent | MEL Systems and Services Ltd | India

Job Information

Work Experience 3-8 yrs

City Laksar

State/Province Uttarakhand

Job Description

Key Responsibilities

• Provide technical support for electrical and software-related issues.
  
• Troubleshoot PLC communication and software applications.
  
• Support installation, commissioning, and maintenance activities at customer locations.
  
• Coordinate with development and project teams for issue resolution.
  
• Assist customers through phone, email, and remote support.
  
• Monitor system performance and ensure smooth operation of deployed solutions.
  
• Prepare technical documentation, reports, and user manuals.
  
• Support MES, SCADA, traceability, and industrial automation applications.
  
• Conduct basic training for customers and operators when required.
  
• Maintain service records and track pending issues until closure.
  

Required Skills

Basic knowledge of PYTHON based software application and industrial automation.

Familiarity with PLC, HMI, and industrial communication protocols.

Understanding of software applications, databases, and Windows environment.

• Good analytical and problem-solving skills.
  
• Ability to handle customer interactions professionally.
  
• Willingness to travel for site support and commissioning activities.
  

Preferred Qualifications

• Diploma / BE / BTech in Electrical, Electronics, Instrumentation, ECE, Mechatronics, or related field.
  
• Experience with industrial software applications or automation projects is an added advantage.
  
• Exposure to SQL, reporting tools, or application support is preferred.
  

Additional Requirements

• Good communication and documentation skills.
  
• Team player with a proactive attitude.
  
• Ability to work under deadlines and support critical production environments.