Technical Support Engineer-Chennai

Kinco Automation; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Kinco Automation is seeking a skilled Technical Support Engineer in New Delhi to assist customers with configuring, operating, and troubleshooting automation components such as PLCs, HMIs, servo drives, and robotics systems. You will provide front-line support, remote diagnostics, and knowledge-base documentation while collaborating with engineering and R&D teams.

The role requires 3+ years in technical support, strong automation knowledge, and travel across India.

Qualifications

• Bachelor’s degree or above in Electrical Automation Engineering or related field.
• 3+ years in technical support, trouble-shooting, and field service.
• Strong knowledge of PLCs, HMIs, servo drives, and motion controllers.
• Familiar with Modbus, EtherCAT, CANopen, Profinet and Ethernet/IP; and programming tools like Kinco Builder, DTools Pro, Codesys.
• Ability to read and troubleshoot electrical schematics and PLC logic.
• Excellent analytical thinking and communication skills.
• Fluent in English, Hindi; Mandarin a plus.
• Experience in robot industry solutions; robotics arms/AGV/AMR is a plus.
• Willing to travel across India.

Responsibilities

• Provide front-line technical support (Pre-sales and after sales) to agents and OEM customers for industrial automation and robotics systems.
• Troubleshoot PLC programming, motion control, HMI configuration, servo drives, and robotic integration for customers.
• Assist customers with product setup, system commissioning, and firmware/software updates.
• Deliver remote diagnostics and support using industry-standard tools.
• Document technical issues, solutions, and support procedures in a knowledge base.
• Collaborate with engineering, product, and R&D teams to resolve escalated cases and feedback issues.
• Support training and onboarding for customers, distributors, and internal teams on robotics and automation products.
• Participate in testing new hardware/software releases to ensure product quality and reliability.
• Other work assigned by leaders.

Skills

PLC programming

HMI configuration

Servo drives

Motion controllers

Industrial automation

Kinco Builder

DTools Pro

Codesys

Electrical schematics

Customer support

Remote diagnostics

English & Hindi

Education

Bachelor’s degree in Electrical Automation Engineering

Tools

Kinco Builder

DTools Pro

Codesys

Job description

About the Job:

We are looking for a skilled and motivated Technical Support Engineer at New Delhi, India to provide expert assistance for our robotics and industrial automation solutions. In this role, you will support customers in configuring, operating, and troubleshooting automation components such as AC & DC Servos, PLCs, HMIs, and other robotics solutions. Your ability to solve complex technical problems and communicate clearly will be critical in ensuring customer satisfaction and system reliability.

Key Responsibilities:

• Provide front-line technical support (Pre-sales and after sales) to company’s agent and OEM customers for industrial automation and robotics systems
• Troubleshoot issues related to PLC programming, motion control, HMI configuration, servo drives, and robotic integration for the customers
• Assist customers with product setup, system commissioning, and firmware/software updates
• Deliver remote diagnostics and support using industry-standard tools
• Document technical issues, solutions, and support procedures in a knowledge base
• Work closely with engineering, product, and R&D teams to resolve escalated cases and feedback issues
• Support training and onboarding for customers, distributors, and internal teams on robotics and automation products
• Participate in testing new hardware/software releases to ensure product quality and reliability
• Other work assigned by leaders

Required Qualifications:

• Bachelor’s degree or above in the field of Electrical Automation Engineering and related education
• 3+ years of experience in technical support, trouble-shooting, and field service
• strong knowledge of industrial automation systems: PLCs, HMIs, servo drives, and motion controllers
• Familiarity with communication protocols like Modbus, EtherCAT, CANopen, Profinet and Ethernet/IP and programming tools like Kinco Builder, DTools Pro, Codesys and systems like digital/smart factory, IoT
• Ability to read and troubleshoot electrical schematics and PLC logic programs
• Excellent analytical thinking and communication skills
• Fluent in English, Hindi; additional language skills (e.g., Mandarin) are a plus
• Should have rich experience in Robot industry solution, added advantage
• Experience supporting or working with robotics arms, robots, or AGV/AMR/Shuttle systems considered added advantage
• Available to travel as per requirement across India