Support Engineer

KSB Company; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

KSB Company is seeking a data management professional in Bengaluru, India, responsible for equipment data activities and global support for C4C. The role requires a graduate in Mechanical Engineering or other core engineering, with 5-6 years of experience in data-related tasks. Key competencies include knowledge of SAP modules and strong skills in MS Excel. The position involves global team collaboration and documentation activities.

Qualifications

• 5‑6 years of experience with exposure to data related tasks.
• Experience in pump or allied industry is preferred.

Responsibilities

• Responsible for equipment data related activities and global support.
• Support data management of KSB and Non-KSB equipment.
• Interact with users globally for task completeness.
• Support global rollouts for various projects.
• User trainings and documentation of activities.

Skills

Knowledge of KSB global products

Exposure to SAP SD, MM module & C4C

Expertise in MS Excel / Macros

Data Analysis

Education

Graduate in Mechanical Engineering or core engineering stream

Bachelors in Computers with business domain knowledge

Job description

Responsibilities

• Responsible for equipment data related activities and related global support for C4C
• Support necessary tasks related to data management of KSB and Non-KSB equipment (products)
• Support tasks related to preparation of site database and web portal tasks
• Interact with key users within KSB group globally to ensure completeness and correctness of given tasks in time and support activities
• Support global rollouts for implementations of various projects
• Detailed documentation of each activity and update the SharePoint and portal for communications to the users
• User trainings
• Regular testing activities for Quality tenant and cross collaboration with C4C functional team and IT developers
• Support data migrations as part of any new C4C or SAP implementations which will have effect on existing product data in C4C

Functional / Technical Competencies

• Preferred – Good knowledge of KSB global products and main part types
• Required – Exposure to SAP SD module, MM module & C4C (CRM tool – Cloud for customer)
• Expertise in MS Excel / Macros
• Bare minimum exposure to After Market business process
• Data Analysis, tools and procedures

Behavioral Competencies

• Collaboration & Teamwork
• Customer oriented (Internal Sales and Service personnel)
• Highly effective English communication and time management skills
• Customer centric and target-oriented approach (business oriented thinking that can be implemented into systems)

Qualification and Experience

• Graduate in Mechanical Engineering (preferred) or core engineering stream
• Bachelors in Computers with business domain knowledge
• 5‑6 years of experience (with exposure to data related tasks)
• Pump or allied industry