Support Engineer

KSB Tech Pvt. Ltd.; Pune District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

KSB seeks a data specialist to manage Equipment data and support global C4C and SAP data tasks. You will coordinate site databases, prepare web portal inputs, and interact with key users across KSB groups to ensure timely, accurate data.

Responsibilities include documenting activities, updating SharePoint, conducting user trainings, testing for quality, and supporting data migrations for new C4C or SAP projects.

Qualifications

• Graduate in Mechanical Engineering (preferred) or Bachelors in Computers with business domain knowledge.
• 5-6 years of experience with exposure to data related tasks in pump or allied industry.
• Exposure to SAP SD/MM modules and C4C CRM is required.

Responsibilities

• Responsible for Equipment data related activities and global support for C4C.
• Support data management for KSB and non-KSB equipment (Products).
• Prepare site database and related web portal tasks; update SharePoint/portal.
• Interact with key users globally to ensure task completeness and timeliness.
• Support global rollouts for various projects and perform user trainings.
• Conduct regular testing and assist data migrations for new SAP/C4C implementations.

Skills

Data analysis

Team collaboration

English communication

C4C CRM

MS Excel/macros

Education

Mechanical Engineering degree

Bachelors in Computers with business domain knowledge

Tools

SAP SD

SAP MM

C4C CRM

MS Excel/Macros

Job description

Responsible for Equipment* data related activities and related global support for C4C * its a digital twin of a physical product which carries the entire Product life cycle and can be tracked in C4C.an Equipment is also called as Registered Products in C4C.

Support necessary tasks related to data management of KSB and Non-KSB Equipments (i.e. Products) Support tasks related to preparation of site database and related web portal tasks Interact with key users within KSB group globally, to ensure completeness and correctness of given task in time and support activities Support global rollouts for implementations of various projects Detailed Documentation of each activity and update the SharePoint and portal for communications to the users. User trainings Regular testing activities for Quality tenant and cross collaboration with C4C functional team and IT developers. Support data migrations as a part of any new C4C or SAP implementations which will have effect on the existing product data in C4C.

Functional / Technical Competencies Preferred

Good knowledge of KSB global products and main part types.

Required

Exposure to SAP SD module, MM module & C4C (CRM tool- Cloud for customer) Expertise in MS – Excel/ Macros Bare minimum exposure to After Market business process Data Analysis, tools and procedures.

Behavioral Competencies

Collaboration & Teamwork Customer oriented (Internal Sales and Service personnel) Highly effective English Communication and time management skills Customer centric and target-oriented approach (Business oriented thinking that can be implemented into systems)

Qualification and experience

Graduate in Mechanical Engineering (preferred) or core engineering stream. Or Bachelors in Computers with business domain knowledge 5-6 years of Experience (with exposure to Data related tasks) Pump or allied industry KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services, industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing acilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success. At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.