Support Consultant

GoTo Meeting; Pune District; Hybrid; INR 500,000 - 700,000; Full time

Benefits offered by this job

Quarterly Company‑Wide Recharge Days

Flexible Work Environment

Peer‑based incentive 'Cheer' awards

Tuition Reimbursement Program

Job summary

GoTo Meeting in Pune, India is looking for a Support Consultant with 1-3 years of experience. The role requires excellent verbal and written communication skills and the ability to work in a hybrid environment with 24x7 rotational shifts.

Responsibilities include interacting with customers to troubleshoot and resolve complex product issues, tracking support requests, and collaborating with management to enhance product design. The position offers several benefits including a flexible work environment and tuition reimbursement.

Qualifications

• 1-3 years of experience in a support role.
• Experience working in a 24x7 rotational shift environment.

Responsibilities

• Interact with customers via Live Calls, Email, Chat to help troubleshoot and resolve complex product problems.
• Diagnose and resolve complex customer questions or problems.
• Track and document inbound support requests.
• Document problems and solutions for training purposes.
• Communicate with product management to improve product design.
• Provide day‑to‑day support via internal support ticket system.

Skills

Excellent verbal and written communication

Troubleshooting experience

Good analytical and problem‑solving skills

Strong team player

Excellent organizational skills

Interpersonal skills

Time‑management skills

Job description

Support Consultant (1-3 years), Hybrid, Pune, India

Mandatory Skills

• Excellent verbal and written communication
• Troubleshooting experience

Required Experience

• 1-3 years of experience.
• Working Arrangements: 24x7 rotational shift

Skills

• Good analytical and problem‑solving skills.
• Strong team player – collaborates well with others in multiple time zones; ability to share knowledge with team members.
• Excellent organizational, communication, interpersonal, and time‑management skills with the ability to multi‑task and prioritize own work.

Job Responsibilities

• Interact with customers via Live Calls, Email, Chat to help troubleshoot and resolve complex product problems or issues.
• Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
• Track and document inbound support requests and ensure proper notation of customer problems or issues.
• Document problems and solutions to train lower‑level support on how to properly address customer or product problems.
• Communicate with product management department to improve current design or identify possible problems with design.
• Stay abreast of current technology in products, design changes, and new products offered.
• Provide day‑to‑day support via internal support ticket system tool. Candidate will be responsible for understanding and fulfilling requirements based on SLA and priority of tickets.

Preference

• Healthcare knowledge and experience.
• International Helpdesk or Call center experience.

Benefits

• Quarterly Company‑Wide Recharge Days
• Flexible Work Environment (Hybrid)
• Peer‑based incentive "Cheer" awards
• Tuition Reimbursement Program

Veradigm is an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.