Associate Support Consultant

Veradigm Inc.; Pune District; On-site; INR 420,000 - 600,000; Full time

Benefits offered by this job

Quarterly Company-Wide Recharge Days

Peer-based incentive “Cheer” awards

Tuition Reimbursement Program

Job summary

Veradigm Inc. in Pune, India is seeking an Associate Support Consultant to be the first line of support for customers, addressing issues via calls, email, and chat. You will troubleshoot product problems, document cases, and collaborate with product management to improve designs.

The role requires 1–3 years of experience, a strong customer-focus, and the ability to work in a 24x7 rotational shift. Join a team that values collaboration and continuous learning.

Qualifications

• Graduates with B.Com, BCA, BSc, or BA are encouraged to apply.
• Strong communication and troubleshooting abilities.
• Ability to work in a 24x7 rotational shift.

Responsibilities

• Interact with customers via live calls, email, and chat to troubleshoot product issues.
• Diagnose and resolve complex questions related to configurations and product features.
• Document problems and solutions to train junior support staff.
• Coordinate with product management to identify design improvements.
• Maintain awareness of product updates and new features.

Skills

Verbal communication

Troubleshooting

Analytical skills

Team player

Organizational skills

Education

B.Com

BCA

BSc

BA

Job description

## Associate Support ConsultantApplyremote type: Onsitelocations: Pune, Indiatime type: Full timeposted on: Posted Todayjob requisition id: JR10722**Associate Support Consultant- Pune**We are seeking passionate and driven individuals to join our team as Associate Support Consultant. In this role, you will be the first line of support for our customers, providing expert assistance over the phone while making a difference in their experience with our products. If you enjoy solving problems, working in a fast-paced environment, and being part of a team that values collaboration, this is the opportunity for you!**Mandatory Skills**Excellent verbal and written communicationTroubleshooting experience**Required Experience**: 1-3 years.Working Arrangements: 24x7 rotational shift**Skills**Good analytical and problem-solving skills.Strong team player – collaborates well with others in multiple time zones; ability to share knowledge with team members.Excellent organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work.**Job Responsibilities:**Interact with customers via Live Calls, Email, Chat to help troubleshoot and resolve complex product problems or issues.Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancementsTrack and document inbound support requests and ensure proper notation of customer problems or issues.Document problems and solutions to train lower-level support on how to properly address customer or product problems.Communicate with product management department to improve on current design or to identify possible problems with design.Stay abreast of current technology in products, design changes, and new products offered.Provide day to say support via internal support ticket system tool. Candidate will be responsible for understating and fulfilling requirement based on SLA and priority of tickets.Open to work in 24x7 rotational shifts.**Preference**Healthcare knowledge and experienceInternational Helpdesk or Call center experience**Qualifications:**Educational Background: Graduates with a B.com, BCA, BSc, BA (with a strong interest in computers), or related fields are encouraged to apply.Tech & Troubleshooting Skills: A basic understanding of technical concepts and troubleshooting abilities will help you succeed in this role.**Why Work at Veradigm?**Impact: Every day, you’ll contribute to improving healthcare solutions that matter.Growth: Opportunities for career advancement and skill development.Culture: Join a team that values collaboration, transparency, and continuous learning.**Benefits**Veradigm believes in empowering our associates with tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.* Quarterly Company-Wide Recharge Days* Peer-based incentive “Cheer” awards* Tuition Reimbursement ProgramTo know more about the benefits and culture at Veradigm, please visit the links mentioned below: -https://veradigm.com/about-veradigm/careers/benefits/https://veradigm.com/about-veradigm/careers/culture/We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.Thank you for reviewing this opportunity!**Benefits**Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.* Quarterly Company-Wide Recharge Days* Peer-based incentive “Cheer” awards* Tuition Reimbursement ProgramTo know more about the benefits and culture at Veradigm, please visit the links mentioned below: -https://veradigm.com/about-veradigm/careers/benefits/https://veradigm.com/about-veradigm/careers/culture/#LI-SL1Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!