Support Analyst- Human Capital

ERM Placement Services; Jaipur; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

ERM Placement Services in Jaipur seeks a skilled IT/HR systems specialist to support HRMS, ATS, LMS, performance and payroll systems. You will develop management reports using Alteryx and Power BI, while ensuring document management and SharePoint enable smooth operations.

The role requires strong English communication, cross-team collaboration, and ITIL-based incident and change management. You will handle triage, ensure SLA adherence, and contribute to system enhancements and bug fixes.

Qualifications

• Strong understanding of HR-related systems: recruitment, onboarding, learning and development, benefit management, and payroll.
• Proficient with Alteryx and Power BI tools.
• Proficient in Microsoft Office (Excel, PowerPoint, Word) and SharePoint Online.
• Experience with document management systems.
• Excellent English communication and interpersonal skills.

Responsibilities

• Managing clients and business stakeholder expectations as there will be broad range of client groups.
• Provide expert support for HR management systems, applicant tracking systems, learning management systems, performance management systems, and payroll systems.
• Utilize a variety of report writing tools and automations to develop management reports and metrics.
• Manage document management systems and support SharePoint-based technologies.
• Utilize Alteryx and PowerBi for data analysis and reporting.
• Handle technical support tickets using ServiceNow or other related systems.
• Apply ITIL methodologies and processes for Incident, Change, and Problem Management.
• Ticket queue management to work within defined SLAs with over 92-93% SLA adherence.
• Analyze data to develop and implement solutions and extract data for management reporting.
• Lead and participate in testing system enhancements, bug fixes, and new releases.
• Investigate and troubleshoot functional and technical issues effectively.
• Communicate complex issues clearly and concisely to staff at all levels.
• Collaborate with multidisciplinary teams and work under tight deadlines.
• Manage MIMs (P1 & P2) over triage calls and engage till resolution.

Skills

HR systems

Alteryx

Power BI

SharePoint Online

MS Office

Tools

Alteryx

Power BI

SharePoint Online

MS Excel

ServiceNow

Job description

Key Responsibilities:

Managing clients and business stakeholder expectations as there will be broad range of client groups

Provide expert support for HR management systems, applicant tracking systems, learning management systems, performance management systems, and payroll systems.

Utilize a variety of report writing tools and automations to develop management reports and metrics.

Manage document management systems and support SharePoint-based technologies.

Utilize Alteryx and PowerBi for data analysis and reporting.

Handle technical support tickets using ServiceNow or other related systems.

Apply ITIL methodologies and processes for Incident, Change, and Problem Management.

Ticket queue management to work within defined SLAs with over 92-93% SLA adherence.

Analyze data to develop and implement solutions and extract data for management reporting.

Lead and participate in testing system enhancements, bug fixes, and new releases.

Investigate and troubleshoot functional and technical issues effectively.

Communicate complex issues clearly and concisely to staff at all levels.

Collaborate with multidisciplinary teams and work under tight deadlines.

Manage MIMs (P1& P2) over triage calls and engage till resolution.

Must Haves:

Strong understanding of HR-related systems - recruitment, onboarding, learning and development, benefit management, and payroll.

Good Knowledge of Alteryx and PowerBi tools.

Proficient in Microsoft Office products (excel, powerpoint, word) and knowledge in Sharepoint Online.

Experience with document management systems.

Excellent communication skills (verbal and written) in English.

Strong interpersonal skills and the ability to work effectively within teams.