Support Analyst - Bid and project tools

ALSTOM Gruppe; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Comprehensive social coverage

Investment in personal development

Dynamic reward package

Job summary

A global transport solutions provider is seeking a full-time Support Analyst - Bid and Project Tools in Bengaluru. This role requires a passion for problem-solving and strong communication skills. You'll provide technical support, troubleshoot inquiries, and collaborate with teams to enhance user experiences. Successful candidates will possess an advanced degree in Engineering, Finance, or IT and a customer-centric mindset. Join us for a stable and challenging career with opportunities for development.

Qualifications

• Strong communication skills to manage technical inquiries.
• Experience or understanding of project management principles.
• Familiarity with system administration tasks like user access.

Responsibilities

• Provide technical support and troubleshoot issues for tool users.
• Document and track customer interactions within the support system.
• Conduct training sessions to improve user experience.

Skills

Customer-centric mindset with focus on problem-solving

Strong written and verbal communication skills

Ability to manage multiple tasks

Education

Advanced University Degree in Engineering, Finance or IT

Tools

ServiceNow

JIRA

Remedy

Job description

Support Analyst - Bid and Project Tools

Date: 24 Feb 2026

Company: Alstom

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Support Analyst – Bid and Project Tools in Bengaluru we’re looking for?

Your future role

Take on a new challenge and apply your technical support and project management expertise in a cutting-edge field. You’ll work alongside collaborative and innovative teammates.

You’ll play a key role in ensuring seamless support for our bid and project tools, enabling our teams to deliver exceptional results. Day-to-day, you’ll work closely with teams across the business (including engineering, finance, and IT teams), address technical inquiries, and support users through troubleshooting and training, and much more.

You’ll specifically take care of diagnosing and resolving technical issues while maintaining accurate records of customer interactions, but also collaborating with cross-functional teams to enhance tool performance and user experience.

We’ll look to you for:

• Acting as the primary point of contact for tool users, addressing technical inquiries via email or service requests
• Diagnosing and troubleshooting basic technical issues and providing step-by-step solutions
• Documenting and tracking customer interactions in our support system, ensuring accurate records of issues, resolutions, and follow-ups
• Collaborating with cross-functional teams to elevate and resolve complex issues
• Conducting training sessions and workshops to enhance user understanding and experience
• Continuously improving technical knowledge and staying updated on tool features and industry trends

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Advanced University Degree in Engineering and/or Finance and/or Information Technology
• Experience or understanding of project management principles
• Knowledge of enterprise IT tools (e.g., ticketing systems like ServiceNow, JIRA, Remedy)
• Familiarity with system administration tasks (user access, permissions, basic troubleshooting)
• A customer‑centric mindset with a focus on problem‑solving
• Strong written and verbal communication skills
• Ability to manage multiple tasks, prioritize issues, and work independently or in a team
• Experience supporting internal users or clients in a helpdesk or tool support function
• Willingness to build in-depth application knowledge and continuously improve technical skills

Things you’ll enjoy

Join us on a life‑long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long‑term career free from boring daily routines
• Work with new security standards for rail signalling
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Utilise our inclusive and flexible working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award‑winning learning
• Progress towards advanced roles in technical support or project management
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal‑opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.