Support Analyst

Oceaneering International; Chandigarh; On-site; INR 300,000 - 420,000; Full time

Job summary

Oceaneering International is seeking an IT Support Analyst in Chandigarh to assist employees with IT issues from the office. You will diagnose and resolve technical problems using phone, email, instant messaging, and remote-access tools, and maintain accurate ticket documentation.

This office-based role operates in a 24x7 rotational-shift environment, handling incidents and service requests from logging to closure in line with SLAs.

Responsibilities

• Provide IT assistance to employees via phone, email, and chat.
• Document incidents and resolutions in the ticket system.

Job description

The Support Analyst serves as a point of contact for employees requiring IT assistance. This office-based position provides support through telephone, email, instant messaging, and remote-access tools. The analyst will diagnose and resolve technical issues, maintain accurate ticket documentation, and coordinate with internal IT teams when additional functional or application support is required.

The position operates in a 24x7 rotational-shift environment and is responsible for managing incidents and service requests from initial logging through resolution and closure, in accordance with established service-level agreements and support procedures.