Customer Support Analyst

Patelprocessing; Vadodara; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Une entreprise dynamique recherche un analyste de support d'application pour fournir un soutien technique robuste et assurer la stabilité de l'infrastructure informatique. Le candidat idéal aura un rôle central dans l'installation ainsi que la maintenance des systèmes informatiques tout en agissant comme point de contact principal pour les questions des utilisateurs.

Qualifications

• Capacité à installer et configurer des systèmes informatiques.
• Compétences en communication pour l'assistance directe aux utilisateurs.
• Connaissances des réseaux informatiques et des procédures de résolution.

Responsibilities

• Installer et configurer systèmes et applications informatiques.
• Répondre aux demandes des utilisateurs et résoudre les problèmes techniques.
• Maintenir et surveiller les réseaux informatiques de l'entreprise.

Skills

Technical Support

Troubleshooting

IT Policies

Tools

Computer Systems

Job description

• The Application Support Analyst (ASA) will be responsible for providing robust technical support and ensuring the stability of IT infrastructure across the organization. Key responsibilities include:
• Install and configure computer systems, applications, and hardware in alignment with organizational standards and operational requirements.
• Respond promptly to end-user inquiries, offering expert assistance in troubleshooting and resolving technical issues.
• Monitor, maintain, and update all aspects of the company’s computer networks, proactively identifying and resolving issues related to performance or service interruptions.
• Provide on-site client support, including diagnosing and resolving hardware issues during scheduled in-person meetings.
• Maintain comprehensive logs detailing system updates, resolutions, and maintenance activities, including associated timelines and outcomes.
• Organize and maintain documentation of warranty records, support materials, and hardware user manuals.
• Collaborate with management to develop training materials and end-user documentation for troubleshooting procedures and optimal system usage.
• Ensure adherence to IT policies and best practices while supporting continuous improvement across the IT function.