Supply Chain Process Coordinator

Generac; Ramban district; On-site; INR 300,000 - 540,000; Full time

Job summary

Generac is seeking a detail‑oriented Supply Chain Process Coordinator to provide administrative and operational support for supplier‑facing workflows. You will act as a primary contact for supplier inquiries, manage data, and ensure processes are completed accurately across multiple systems.

The role requires strong organization, customer service, and the ability to follow documented procedures while coordinating with sourcing, procurement, supplier quality, and compliance teams.

Qualifications

• 1–3 years’ experience in administrative, customer support, supplier support, procurement, or process coordination.
• Proficiency with standard productivity, communication, reporting, and collaboration tools.
• Ability to work with internal stakeholders and external suppliers.
• Experience supporting supplier onboarding, documentation collection, and compliance processes.

Responsibilities

• Monitor mailboxes, queues, and intake channels; respond to inquiries using established procedures.
• Prioritize, track, and resolve requests within service expectations; escalate when needed.
• Support supplier onboarding, data collection, and related activities; track submissions.
• Coordinate workflow activities across sourcing, procurement, supplier quality, and compliance.
• Maintain records, dashboards, and operational reporting; assist with continuous improvement.

Skills

Attention to detail

Strong written & verbal communication

High volume management

Organizational skills

Following documented procedures

Multi-stakeholder collaboration

Education

Bachelor’s degree in business or related field

Associate degree in business or related field

Equivalent relevant experience

Job description

Primary Purpose

The Supply Chain Process Coordinator provides administrative and operational support for supplier-facing processes across multiple systems and business functions. This role serves as a primary contact for supplier and stakeholder inquiries, executes established workflows, maintains accurate records, tracks process completion, and escalates issues as needed. The coordinator helps ensure supplier processes run efficiently by responding to requests, managing follow-up activities, monitoring outstanding actions, and maintaining clear communication with suppliers and internal stakeholders. Success in this role requires strong organization, attention to detail, customer service, and follow-through.

Major Responsibilities

Request Management

• Monitor shared mailboxes, workflow queues, and intake channels.
• Respond to routine supplier and stakeholder inquiries using established procedures and standard work.
• Prioritize, track, and resolve requests within defined service expectations.
• Escalate complex issues to appropriate subject matter experts or support teams.
• Provide timely updates and ensure requests are completed or transitioned to the appropriate owner.

Supplier Coordination

• Support supplier onboarding, data collection, documentation, assessments, and related activities.
• Manage supplier communications, including requests, reminders, and follow-ups.
• Assist suppliers with routine process and system questions.
• Track participation and completion status and address missing or incomplete submissions.
• Escalate critical delays, recurring issues, or nonresponsive suppliers.

Process Administration

• Execute established supply chain and supplier management processes in accordance with approved procedures.
• Coordinate workflow activities across sourcing, procurement, supplier quality, compliance, and other functions.
• Review submissions for completeness and route items requiring further review.
• Monitor workflow status and follow escalation protocols for overdue or stalled activities.
• Support routine system administration activities, including user access and workflow assignments.

Data Management and Reporting

• Maintain supplier records, documentation, trackers, and process data.
• Review information for completeness, accuracy, and compliance with established requirements.
• Perform routine data validation and reconciliation activities.
• Prepare status reports, completion metrics, aging reports, and operational summaries.
• Support dashboard updates and provide information for leadership reporting.

Documentation and Continuous Improvement

• Maintain process documentation, job aids, templates, and standard work instructions.
• Support training activities and provide basic process guidance to users and suppliers.
• Identify recurring issues, process inefficiencies, and improvement opportunities.
• Participate in testing, process improvement projects, and implementation of approved changes.
• Provide operational feedback to support ongoing process enhancements.

Requirements

Education

• Associate degree in business, supply chain, operations, information systems, or a related field, or equivalent relevant experience.

Work Experience

• 1-3 years’ experience in an administrative, customer support, supplier support, procurement, supply chain, operations, or process coordination role.

Knowledge / Skills / Abilities

• Demonstrated ability to manage a high volume of requests and competing priorities.
• Strong written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to follow documented procedures and apply defined business rules consistently.
• Proficiency with standard productivity, communication, reporting, and collaboration tools.
• Ability to work effectively with both internal stakeholders and external suppliers.

Preferred Job Requirements

Education

• Bachelor’s degree in business, supply chain, operations, information systems, or a related field.

Work Experience

• Experience supporting suppliers or external business partners.
• Experience working across multiple business platforms or workflow systems.
• Experience with supplier onboarding, documentation collection, qualification, compliance, quality, or procurement processes.
• Experience maintaining operational reports, trackers, or dashboards.
• Familiarity with process documentation, standard work, and continuous improvement principles.