Supplier Operations Advisor

Pontoon Solutions; India; Remote; INR 446,000 - 558,000; Full time

Job summary

Pontoon Solutions in India is seeking a Supplier Operations Advisor to coordinate supplier facing activities across client portfolios. You will manage the central mailbox, handle supplier onboarding and offboarding, ensure compliance documentation is up to date, and support communications related to supplier events.

The role requires meticulous attention to detail, strong written and verbal communication, and the ability to work with cross‑functional teams including Procurement and Compliance.

Qualifications

• High School Diploma; Bachelor Degree in related field or equivalent experience.
• 1–2 years work experience; MSP experience preferred.
• Proficient in Microsoft Office products.

Responsibilities

• Create, update and maintain supplier records in the central database.
• Manage the Supplier Operations central mailbox.
• Initiate supplier on/off boarding engagement and apply country/client compliance requirements.
• Ensure supplier engagement status is 100% accurate during onboarding/offboarding.
• Liaise with Procurement & Supplier Partnership Managers to coordinate activities.
• Assist in supplier management risk workshops and segmentation efforts.

Skills

Attention to detail

Verbal & written communication

Stakeholder management

Team collaboration

Process improvement

Education

High School Diploma

Bachelor's degree or higher in related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Virtual, India

Job ID: 11886

SUMMARY:

The Supplier Operations Advisor is responsible for coordination of supplier facing activities which include but are not limited to managing the teams central mailbox, supplier on and off boarding for existing client portfolios and any new client implementations globally, support with the distribution of communication relating to supplier events, tracking supplier compliance specific to country and client, storing supplier compliance documentation and retaining up to date compliance documents, ensuring the supplier engagement status is accurate at all times, maintaining the contact list of our program delivery teams, all back office support teams. Continuously ensuring the supplier records in our central database reflect the suppliers, current engagement status and supporting the team with administrative tasks. Offer guidance on best practice and highlight lessons learnt from previous implementations.

GENERAL RESPONSIBILITIES:

Supplier Operations and Communications

• Responsible for creating, updating and maintaining Supplier records in the central database
• Responsible for managing the Supplier Operations central mailbox
• Initiates Supplier On/Off boarding engagement process and applies country and client specific compliance requirements after relevant approvals have been acquired
• Responsible to ensure the supplier engagement status is 100% accurate and most up to date at any given time during the on / off boarding process
• To liaise with Procurement & Supplier Partnership Managers to coordinate and prioritise the supplier engagement activities
• Assists in Supplier Partnership risk management workshops with supplier partnership team
• Assists in the coordination efforts during a segmentation process for the supplier base
• Participates in special projects and performs other duties as assigned
• Highlight risks to supplier on/off boarding to Supplier Operations Lead

Contracts and Compliance Document Administration

• To ensure the applicable country and client specific On/Off boarding documents are sent to the supplier
• To ensure suppliers are meeting the applicable country and client specific On/Off boarding requirements
• To vet all On/Off boarding documents with 100% accuracy
• To manage all required chases for outstanding supplier compliance documentation
• Verifies supplier on and off boarding documentations meet the compliance requirements as per the process checklists specific to country and client
• Assists in the coordination of Supplier Management document reviews with other departments (e.g. Legal, Compliance and Audit).
• To distribute the revelant compliance documents to the applicable back office team to on / off board suppliers in the applicable systems e.g. Vendor Management System (VMS), Finance & Invoicing System.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School Diploma; Bachelor Degree in related field or equivalent experience.
• One (1) to two (2) years work experience. MSP experience preferred.

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent attention to detail
• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to interact and communicate detailed information and requirements with all levels of staff and management.
• Experience using web-based systems preferred but not required.
• Ability to work well in a team, maintain a sense of urgency and continuously strive to improve processes to drive efficiencies.
• Ability to maintain 100% accurate documentation
• Ability to accept and cope with a varied and changing work load and respond positively
• Ability to define steps required for completion of deliverables
• Ability to produce results in an ever-changing environment
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.

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