Supply Chain Analyst

Carl Zeiss India (Bangalore) Pvt. Ltd.; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Carl Zeiss India (Bangalore) Pvt. Ltd. is seeking a Control Tower Operations Analyst to drive end-to-end supply chain visibility and ensure orders reach customers on time.

The role focuses on monitoring order lifecycle, preventing stockouts, and resolving disruptions with cross-functional teams. The position requires hands-on RCA, CAPA, and SOP development, with proficiency in SAP, Power BI, and Advanced Excel, along with strong stakeholder management and detail orientation.

Qualifications

• Hands-on experience with RCA, CAPA, and SOP development.
• Strong stakeholder management and communication skills across SCM, warehouse, and finance teams.
• High attention to detail and structured problem-solving ability.

Responsibilities

• Monitor end-to-end order lifecycle from booking to delivery across all channels.
• Own OTD performance across regions, customers, and product lines with daily tracking.
• Lead structured RCA (5-Why, Fishbone) for delivery failures and availability gaps; develop CAPA plans.
• Maintain live dashboards and present insights at weekly operations reviews and monthly business reviews.
• Coordinate across Sales, Customer Service, Logistics, Warehouse, and Finance; engage 3PLs and carriers for proactive resolution.

Skills

RCA & CAPA

SOP development

Stakeholder management

Attention to detail

Communication skills

Tools

SAP

Power BI

Advanced Excel

Job description

ZEISS in India ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. Further information at ZEISS India.

Position Overview

The Control Tower Operations Analyst is responsible for end-to-end supply chain visibility, order health management, and fulfilment performance across ZEISS India. Acting as the nerve centre of operations, this role monitors, analyses, and resolves supply chain disruptions in real time — ensuring every order reaches the customer perfectly, on time, every time.

Key Responsibilities

1. Order Management & Availability
   • Monitor end-to-end order lifecycle from booking to delivery across all channels
   • Track product availability and replenishment triggers to prevent stockouts and service failures
   • Identify at‑risk orders proactively and drive corrective actions before SLA breach
2. On‑Time Delivery & Fulfilment
   • Own OTD performance across regions, customers, and product lines with daily tracking
   • Coordinate with 3PLs, carriers, and warehouses to resolve in‑transit exceptions
   • Enforce order processing timelines and warehouse dispatch adherence
3. Problem Solving, RCA, CAPA & Process Governance
   • Lead structured RCA (5-Why, Fishbone) for delivery failures, order errors, and availability gaps
   • Develop and track time-bound CAPA plans to eliminate repeat failures
   • Identify process gaps, implement SOP improvements, and improve metrics
4. Metrics & Reporting
   • Own scorecards across: Perfect Order Rate · OTD · Productivity · Customer Experience · Availability · Inventory Ageing
   • Monitor inventory ageing buckets and drive clearance actions with planning and commercial teams
   • Maintain live dashboards and present insights at weekly ops and monthly business reviews
5. Stakeholder Management
   • Coordinate across Sales, Customer Service, Logistics, Warehouse, and Finance
   • Engage 3PLs, distributors, and carriers for proactive issue resolution
   • Drive cross‑functional alignment on escalations and improvement initiatives

Required Qualifications & Skills

• 3–6 years in Supply Chain Operations, Logistics, or Order Management
• Hands‑on experience with RCA, CAPA, and SOP development
• Proficiency in SAP, Power BI, and Advanced Excel
• High attention to detail with structured problem‑solving capability
• Strong stakeholder management and communication skills across SCM, warehouse, and finance teams

Your ZEISS Recruiting Team: Manoj Badaik

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements.

After all, behind every successful company are many great fascinating people.

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme.

All of this is supported by a special ownership structure and the long‑term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS.

We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.