Supply Associate

Livspace; Pune District; On-site; INR 450,000 - 650,000; Full time

Job summary

Livspace is seeking a Supply Associate in Pune, India, to manage end-to-end vendor coordination for home interiors projects. You will onboard cleaning contractors, maintain relationships, and ensure timely service delivery with quality standards.

The role focuses on monitoring SLAs, scheduling site visits, documenting costs, and coordinating with the Order Execution team. Strong communication and CRM experience are required, along with proficiency in Microsoft Office and Google Suite.

Qualifications

• Graduate or postgraduate from any institution.
• 1–2 years of vendor management experience in cleaning or interiors.
• Excellent communication and interpersonal skills.
• Multi-tasker with experience using CRM tools.
• Proficient with Excel and Google Sheets; basic negotiation skills.

Responsibilities

• Onboard cleaning contractors on the Livspace platform and manage relationships in the respective cities.
• Monitor SLAs and resolve customer escalations with contractors.
• Schedule/reschedule site visits for inspections as required.
• Finalize and document agreed service costs with service partners.
• Allocate Customer Success Managers and handover service activities to the Order Execution team.
• Ensure customer queries/concerns are addressed on time.
• Ensure completion of service activities within timelines, budget and quality with regular follow-ups.
• Approve partner payouts after service completion.

Skills

Communication

Interpersonal

Multitasking

CRM tools

Excel/Sheets

Negotiation

Education

Graduate/Post Graduate

Tools

CRM tools

Microsoft Office

Google Suite

Job description

Founded in 2014, Livspace is created to simplify the fragmented home interiors journey for homeowners. What began as a solution to challenges like finding reliable designers, coordinating vendors, and ensuring quality and fair pricing has grown into one of the most trusted platforms for end-to-end home interior design and renovation.

Today, with 120,000+ homes delivered and 2,000+ designers, Livspace stands at the intersection of design, technology, and execution excellence. We are building not just beautiful homes, but a new category of consumer experience in India.

If you’re excited about building the future of home interiors and want to grow with one of the fastest-growing brands, this is your opportunity to step in and make an impact with Livspace.

Role: Supply Associate

Own end-to-end vendor/partner coordination to ensure timely service delivery with the required quality standards. Act as the key point of contact for service partners and customers, ensuring smooth scheduling, issue resolution, and timely completion of service activities. Drive partner performance, SLA adherence, and operational efficiency.

What You’ll Own

• As a Supply Associate, you will onboard cleaning contractors on Livspace platform. You will build and manage relationship with contractors in the respective cities.
• Monitor SLAs and solve customer escalations by working with contractor.
• You will be in-charge of scheduling/rescheduling of site visits for inspection where required.
• You will finalize and document agreed service cost in consultation with service partners.
• Allocate Customer success managers and handover of service activities to the Order Execution team.
• Ensure delegated customersʼ queries/concerns are addressed on time.
• Ensure completion of all service activities within committed timelines, budget and quality by regular followup checks with customers/partners.
• Decide on fixes/redoing a job & follow up with partners to execute the same.
• Approve partner payout post service completion.

Skills & Experience

• Graduate/Post Graduate from any Institution.
• 1 to 2 years of vendor management experience in cleaning or interiors category
• Excellent communication and interpersonal skills.
• Multi-tasker with prior experience of working on CRM tools.
• Hands-on with Microsoft Office & Google Suite tools including Excel, Google Sheet etc.
• Knowledge of basic negotiation and operations skill