Supervisor - Work Order And MDM

Hapag-Lloyd AG; Mumbai City; Sur place; INR 2 800 000 - 4 200 000; Plein temps

Résumé du poste

Hapag-Lloyd AG in Mumbai, India, is seeking a Process Lead – P2P to manage master vendor data, oversee work order creation, and ensure governance across the P2P lifecycle.

The selected candidate will lead a team of 8–10 analysts, drive compliance, and partner with procurement, operations and finance to optimize onboarding, due diligence, risk checks, and process automation, while delivering timely and accurate work orders.

Qualifications

• Bachelor’s degree in accounting, finance, commerce, or related field.
• Experience in Accounts Payable, P2P, or vendor management; shipping/logistics experience is a plus.
• Working knowledge of SAP and Vendor Invoice Management (VIM) preferred.
• Strong numeric accuracy and attention to detail.
• Proficiency in Excel and basic reporting; automation experience (RPA, Power Automate) is a plus.

Responsabilités

• Create a work order for critical / complex requisitions, update / edit the work orders basis requests and manage the approval policy.
• Submit the work orders to suppliers in line with the service levels; follow up with the vendor for discrepancies.
• Own the records of issued work orders in the system, track exceptions and turnaround SLA.
• Resolve queries raised by analysts in work order creation and handle high-value cases.

Connaissances

Vendor Management

P2P

Leadership

Excel

Automation

RPA

Power Automate

Data Governance

Stakeholder Management

Process Improvement

Formation

Bachelor’s degree in accounting, finance, commerce

Outils

SAP

Vendor Invoice Management (VIM)

Description du poste

Job Description:

The Process Lead – P2P will play a key role in managing and maintaining master vendor data, overseeing work order creation, and ensuring standardization, compliance, and process governance across the Procure-to-Pay (P2P) lifecycle. The role will be responsible for ensuring smooth and compliant vendor onboarding, validation, due diligence, risk checks, and work order creation and approval. The Process Lead will manage a team of 8–10 reportees and drive operational excellence across the initial stages of the P2P process.The role will establish a strong foundation for downstream activities, including operational execution, invoice processing, dispute resolution, and payment processing.

Responsibilities

Work Order Creation and Management

• Create a work order for critical / complex requisitions, update / edit the work orders basis requests and manage the approval policy

• Submit the work orders to suppliers in line with the agreed service levels; follow up with the vendor in case of any discrepancies.

• Own the records of issued work orders in the system, track exceptions, rejections, escalations and turnaround SLA for the work order processing

• Resolve the queries raised by analysts in work order creation and handle critical / high value cases on your own

2. Stakeholder Management and Execution Support

• Act as a senior SPOC for all the communications on behalf of team to stakeholders in procurement / operations / finance / other P2P teams

• Be a single point of contact for all the vendor and work order related queries across the region, and with the headquarters

• Take a lead in multiple periodic companywide events such as budget preparation, internal audits, ICCL checks, TCV calculations etc.

• Handle work order related disputes in collaboration with operations / finance / other P2P teams.

• Maintain daily / weekly reports on work order creation, policy updates, vendor onboarding and keep entire P2P team, operations, area and region teams updated with the reports

• Actively collaborate with the stakeholders outside the team to take additional responsibilities for new processes, new projects as per management direction

• Work with multiple stakeholders within and outside team to ensure we achieve the productivity targets around TATs for multiple processes, accuracy of the data and recovery of dispute amount impacting directly on the topline as well as bottom-line of the region and company globally.

3. Manage Compliance & Internal Controls

• Ensure compliance of all the work order creations and data management with the company, local and regional regulations

• Standardization and improvement in the process is a non-negotiable for the role.

• Lead the changes as per communication from the company headquarters and changes in local laws to update the process and management controls.

• Identify any non-compliance processes, disputes and risk associated with them, resolve them with the help of compliance and operational teams, and implement the new process in the team

• Escalate the structural or process related issues to the cost control manager in timely manner basis the need

• Contribute to development and refresh of SOPs, playbooks and training guides. Standardize the processes across teams to ensure minimal inaccuracies and maximum efficiency in execution

• Take lead in automation and efficiency improvement initiatives through adoption of new technologies, new tools (including RPA, Excel macros, Power Automate or similar) and learnings from other teams; drive identification and implementation of automation opportunities in master data management and work order processes

5. Leadership and Team Development

• Lead, allocate and govern daily work execution across a team of 8-10 analysts to ensure SLA adherence along with workload balancing for the team

• Maintain team roaster, leave management, track performance of the team to ensure the seamless

• Identify any non-compliance processes, disputes and risk associated with them, resolve them with the help of compliance and operational teams, and implement the new process in the team

• Escalate the structural or process related issues to the cost control manager in timely manner basis the need

• Contribute to development and refresh of SOPs, playbooks and training guides. Standardize the processes across teams to ensure minimal inaccuracies and maximum efficiency in execution

• Take lead in automation and efficiency improvement initiatives through adoption of new technologies, new tools (including RPA, Excel macros, Power Automate or similar) and learnings from other teams; drive identification and implementation of automation opportunities in master data management and work order processes

Qualifications

• Bachelor’s degree in accounting, finance, commerce, or related field.

• Experience in Accounts Payable, P2P, or vendor management; shipping/logistics experience is a plus.

• Working knowledge of SAP and Vendor Invoice Management (VIM) preferred.

• Strong numeric accuracy and attention to detail.

• Proficiency in Excel and basic reporting. Experience in process automation (e.g., RPA tools, Excel macros, Power Automate, or similar) is required. Ability to identify, design and implement automation solutions to improve efficiency and accuracy in master data and work order processes.

Requirements: