Manager - P2P Operations

Golden Opportunities; Hyderabad; On-site; INR 2,500,000 - 3,800,000; Full time

Job summary

Golden Opportunities in India seeks an experienced Lead for end-to-end Procure-to-Pay operations to ensure delivery against SLAs and KPIs. You will manage procurement support, POs, invoicing, exceptions, and vendor payments while driving automation and process improvements.

Responsibilities include governance with customers and stakeholders, performance reviews, cost optimization, and capacity planning. 10-15 years of P2P experience preferred.

Qualifications

• 10–15 years of total experience with strong P2P experience.
• Location: PAN India.

Responsibilities

• Lead end-to-end P2P operations while meeting SLAs, KPIs, and commitments.
• Manage P2P processes including procurement support, POs, invoice processing, exception handling, vendor management, and payments.
• Ensure proactive delivery with risk monitoring and issue resolution.
• Drive delivery against financial, operational, and business goals.
• Govern and review performance with customers and stakeholders through regular governance.
• Identify opportunities for process improvement and additional value within engagements.
• Resolve escalations, invoice issues, and operational challenges promptly.
• Drive P2P KPI metrics like productivity, turnaround time, accuracy, and efficiency.
• Identify automation opportunities using RPA, analytics, and digital solutions.
• Ensure compliance with controls, audits, and P2P standards; plan resources and headcount.
• Optimize workforce capacity and allocate responsibilities; conduct performance reviews.
• Address attrition through engagement and retention initiatives.
• Promote continuous improvement and pyramid optimization for productivity and cost efficiency.

Skills

End-to-end P2P

SLA management

KPI management

Governance

Cost optimization

RPA & analytics

Process automation

Stakeholder management

People management

Attrition management

Process improvement

Education

B.Com/M.Com/MBA/ICWA/CA

Job description

Candidate Expectations

Total Experience and Relevant Experience:

10- 15 years of overall experience with strong relevant experience in Procure-to-Pay
(P2P) operations and service delivery management.

Candidate Location: PAN India

Skills Mandatory: End-to-end service delivery management, SLA and KPI management, Customer relationship and governance, Financial and business performance management, Escalation management, Resource and workforce planning, Cost optimization,Process automation, RPA and analytics, Compliance and process governance, People and performance management, Attrition management, Pyramid optimization, Stakeholder management

Education and Certification / Qualification: B.Com / M.Com / MBA / ICWA
/ CA

Detailed Job Description JD:

• Lead end-to-end Procure-to-Pay (P2P) operations while ensuring adherence to agreed SLAs, KPIs and customer commitments.
• Manage P2P processes including procurement support, purchase orders, invoice processing, exception management, vendor management and payment-related activities.
• Ensure zero-surprise delivery through proactive monitoring of operational performance, risks and potential issues. .
• Drive delivery against financial, operational and business objectives.
• Manage customer and stakeholder relationships through structured governance, performance reviews and regular communication.
• Proactively identify opportunities for process improvement, value creation and additional business within existing engagements.
• Ensure timely resolution of customer escalations, invoice exceptions, process issues and operational challenges.
• Drive P2P KPI metrics such as productivity, turnaround time, invoice accuracy, exception rate, SLA adherence and process efficiency.
• Identify and implement automation opportunities using RPA, analytics and digital solutions across P2P processes. Identify key cost drivers and implement initiatives for cost optimization and productivity improvement.
• Ensure compliance with financial controls, audit requirements, policies and defined P2P process standards. Plan resources based on transaction volumes, business requirements and available headcount.
• Drive effective workforce utilization, capacity planning and responsibility allocation.
• Conduct performance reviews and appraisals while driving individual and team performance.
• Manage attrition through employee engagement, skip-level meetings and targeted retention initiatives.
• Drive continuous improvement, standardization and process transformation across P2P operations. Ensure effective pyramid optimization to improve productivity, cost efficiency and workforce effectiveness.