Process Lead - SKE Sales

Clean Harbors; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading waste management company in Pune seeks an Inside Sales Team Leader to oversee a team of sales associates and drive sales growth. The ideal candidate should have a bachelor's degree and at least 3-4 years in inside sales or account management. Responsibilities include setting performance expectations, managing key accounts, and implementing sales strategies. Strong leadership, communication, and problem-solving skills are essential for fostering team success in a target-driven environment.

Qualifications

• 3-4 years of experience in leading inside sales, account management, or business development.
• Strong understanding of products/services offered.
• Ability to drive and manage sales performance effectively.

Responsibilities

• Lead and develop a team of Inside Sales Associates.
• Set expectations for team performance and conduct evaluations.
• Manage assigned accounts and ensure proactive customer relations.
• Implement sales strategies that align with business goals.

Skills

Leadership

Communication

Sales campaigns management

Problem-solving

Team management

Education

Bachelor's degree or equivalent experience in sales

Tools

CRM software

MS Office

Job description

Overview

Job Title: Inside Sales Team Leader

Location: Pune

Previous Experience: 3-4 years of experience in leading Inside sales, account management, or business development.

Shift Timings: 6:00 PM to 3:00 AM / 8:00 PM to 5:00 AM - Should be willing to work from the office. Willingness to work from office and stretch when business requires.

Responsibilities

• Lead, mentor, and develop a team of Inside Sales Associates, ensuring they meet sales targets, maintain strong customer relationships, and adhere to company standards.
• Set clear expectations for team performance, implementing corrective actions and training initiatives to drive both individual and team success.
• Foster a collaborative and high-performing culture, providing regular feedback, coaching, and mentoring.
• Conduct performance evaluations and identify growth opportunities for team members through structured development programs.
• Lead and execute sales campaigns within the assigned region, collaborating with the team to implement strategies that drive revenue and growth.
• Oversee and support the team in managing assigned accounts, ensuring that each account is touched quarterly for relationship-building and account growth.
• Ensure proper follow-up and management of Accounts Receivable (AR) due on accounts, coordinating with the finance team to resolve payment issues promptly.
• Act as the key liaison between the inside sales team, branches, and field representatives, ensuring alignment of sales strategies and optimizing customer engagement.
• Guide the team to provide exceptional service, foster long-term relationships with customers, and proactively address evolving needs. Ability to handle customer escalations and resolve conflicts in a calm, professional manner.
• Analyze lost sales or account closures, identify key reasons for losses, and implement corrective actions to improve retention, reduce churn, and enhance conversion rates.
• Identify opportunities for process improvement, introduce best practices, and ensure the execution of sales strategies to achieve team and organizational goals.
• Actively engage in cross-functional projects that contribute to team performance improvements and alignment with business objectives.
• Ensure accurate tracking of sales activities, customer interactions, and team progress through CRM tools, providing regular updates and performance reports to leadership.
• Demonstrate a strong understanding of the technical aspects of products/services and communicate them effectively to customers. Collaborate with technical teams for product demonstrations, customized solutions, and resolving complex customer queries.
• Address challenges with strong problem-solving skills and provide actionable solutions for the team and customers.

Qualifications & Skills

• Bachelor's degree or equivalent experience in sales or a related field.
• Proven experience in inside sales, account management, or business development.
• Strong leadership and team management skills, with the ability to coach and motivate a diverse team.
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate effectively.
• Ability to drive and manage sales campaigns, aligning with overall business objectives.
• Experience in performance management, including identifying areas of improvement and implementing corrective actions.
• Proficiency in CRM software and MS Office.
• Ability to work in a fast-paced, target-driven environment.
• Strong problem-solving abilities and a customer-focused mindset.
• Knowledge of environmental science and waste management is a plus.
• Strong technical sales skills and understanding of the products/services being sold.
• High integrity, strong work ethic, and results-driven approach.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

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