Manager Inside Sales

Gruppo SKF; Pune District; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

SKF is seeking a Manager Inside Sales in Pune to lead Industrial India’s Inside Sales function. You will drive profitable revenue growth, customer acquisition, and digital selling excellence, building a high‑performing team focused on maximizing customer lifetime value.

You will manage CRM processes, data‑driven decision making, and cross‑functional collaboration to ensure superior customer experience and sustainable growth.

Qualifications

• Bachelor's degree in Engineering; MBA preferred.
• 8–18 years in Industrial B2B Sales, Inside Sales, or Commercial roles.
• Minimum 5 years of people leadership experience.
• Experience with CRM platforms (Salesforce, Dynamics 365, SAP CRM, etc.) and digital selling practices.

Responsibilities

• Lead and develop a high‑performing Inside Sales team.
• Deliver annual revenue, margin, and growth targets.
• Drive customer acquisition, retention, upselling, cross‑selling, and dormant activation.
• Establish scalable Inside Sales processes, CRM discipline, and forecasting.
• Collaborate with Field Sales, Distribution Sales, Marketing, Customer Service, Product Management, and Supply Chain to drive growth.
• Provide accurate forecasts, dashboards, and business insights.

Skills

Data‑Driven Decision Making

Customer Relationship Management

Coaching & Leadership

Collaboration & Teamwork

Education

Bachelor's degree in Engineering

MBA preferred

Tools

Salesforce

Dynamics 365

SAP CRM

Digital selling

Job description

Manager Inside Sales

Requisition ID: 25055

Job Category: Sales & Customer Service

Contract type: Permanent

Location: Pune, IN

About SKF

SKF started its operations in India in 1923. Today, SKF provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms: bearings and units, seals, mechatronics, lubrication solutions and services. Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence.

SKF's solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction, energy efficiency, and equipment longevity and reliability. With a strong commitment to research-based innovation, SKF India offers customized value‑added solutions that integrate all its five technology platforms.

The industrial market in India is a dynamic and rapidly evolving sector that plays a crucial role in a company’s economic growth, with the manufacturing sector being the most diverse and promising. Industrial customers aim to improve operational efficiency while prioritising quality, reliability, and value collaborations that demonstrate a commitment to customer satisfaction and address their evolving needs.

At SKF, we provide industry‑leading engineering solutions and technologies to industrial market that consistently deliver reliability and efficiency in their day‑to‑day operations. We cater to a range of industrial sectors, including heavy industries, wind, metals, railways, and general machinery, and help customers achieve their key objectives, depending on their specific application needs and challenges around the machines and equipment.

SKF Purpose Statement

Together, we re‑imagine rotation for a better tomorrow.

By creating intelligent and clean solutions for people and the planet

JOB DESCRIPTION

Position Title: Manager Inside Sales

Reports To: Head Distribution Development, Inside Sales & Commercial Excellence ISEA

Role Type: Team Management

Location: Pune

Position Summary: The Head – Inside Sales will lead SKF Industrial India’s Inside Sales function to drive profitable revenue growth, customer acquisition, market penetration, and digital selling excellence. The role is responsible for building a high‑performing inside sales organization that maximises customer lifetime value through proactive customer engagement, CRM excellence, and data‑driven sales management.

Key Responsibilities

Business Growth

• Deliver annual revenue, margin, and growth targets through the Inside Sales organization.
• Drive customer acquisition, retention, upselling, cross‑selling, and dormant customer activation.
• Expand market penetration across industrial segments and improve customer coverage.
• Build, lead, coach, and develop a high‑performing Inside Sales team.
• Drive a performance culture through clear KPIs, coaching, and capability development.
• Develop succession plans and strengthen sales leadership capabilities.
• Establish scalable inside sales processes, CRM discipline, pipeline management, and forecasting.
• Improve lead qualification, conversion rates, opportunity management, and sales productivity.
• Standardise customer engagement, account planning, and sales cadence.
• Strengthen customer relationships through proactive engagement and structured account management.
• Enhance customer experience by ensuring timely follow‑up, quotation management, and issue resolution.
• Leverage CRM, analytics, automation, and digital selling tools to improve sales effectiveness.

Business Analytics & Collaboration

• Provide accurate sales forecasts, dashboards, and business insights to support decision‑making.
• Monitor pipeline health, sales performance, and customer trends to identify growth opportunities.
• Collaborate closely with Field Sales, Distribution Sales, Marketing, Customer Service, Product Management, and Supply Chain to drive business growth.

Key Performance Indicators

• Revenue & Margin Achievement
• Lead‑to‑Order & Opportunity Win Rate
• Team Productivity & Capability Development

Education & Experience

• Bachelor's degree in Engineering; MBA preferred.
• 8–18 years of experience in Industrial B2B Sales, Inside Sales, Business Development, or Commercial Excellence.
• Minimum 5 years of people leadership experience.
• Proven track record of delivering revenue growth and leading high‑performing sales teams.
• Experience with CRM platforms (Salesforce, Dynamics 365, SAP CRM, etc.) and digital selling practices preferred.
• Business & Commercial Acumen
• Customer Relationship Management
• Data‑Driven Decision Making
• Coaching, Collaboration & Change Leadership

Interested candidates can share their resume to [e-mail]

About SKF

SKF has been around for more than a century and today we are one of the world’s largest global suppliers of bearings and supporting solutions for rotating equipment. With more than 40,000 employees in around 130 countries, we are truly global. Our products are found everywhere in society. In fact, wherever there is movement, SKF’s solutions might be at work. This means that we are an important part of the everyday lives of people and companies around the world. See more, at www.skf.com.