Supervisor - Radixx Product Support

4026 Sabre Travel Technologies; Bengaluru; On-site; INR 1,500,000 - 1,900,000; Full time

Benefits offered by this job

Competitive pay

Performance-based bonuses

Flexible work options

Healthcare coverage

Generous PTO and holidays

Retirement planning support

Professional development opportunities

Job summary

Sabre Travel Technologies in Bengaluru seeks a Supervisor, Radixx Product Support to lead a 24/7 multichannel support team. You will manage escalations, optimize incident response, and drive performance with coaching and cross-functional partnership with engineering and product teams.

The role emphasizes exception handling, operational excellence, and the use of generative AI to speed resolution, while aligning with Sabre's commitment to reliable airline tech services.

Qualifications

• Minimum 8 years of experience in technical product support operations.
• Proven success leading functional teams and managing performance metrics.
• Strong background in support for airline information technology or enterprise software as a service.

Responsibilities

• Supervise a functional team providing 24/7 technical support across multichannel setups.
• Manage customer escalations and critical incidents to maintain system uptime.
• Coach employees through performance reviews, training initiatives and regular feedback.
• Partner with engineering and product management to resolve recurring product issues.
• Manage staffing schedules and resource planning to meet departmental goals.
• Use generative artificial intelligence tools to accelerate incident triage and resolution.

Skills

Team leadership

Incident management

Cross-functional collaboration

Communication

Performance coaching

Generative AI tools

Tools

Generative AI tools

Job description

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

We are seeking a Supervisor, Radixx Product Support to join our global Airline Tech Product Support team, where innovation knows no borders. This team delivers technical support to airline customers to keep critical flight operations moving seamlessly. By resolving issues quickly, the team helps partners protect revenue and deliver excellent passenger experiences. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together.

As a Supervisor, Radixx Product Support, you will lead a functional team of support analysts in a 24/7 multichannel environment. You will manage daily workloads, guide employee performance and resolve customer escalations to protect service levels. This role requires sound judgment, clear communication and a dedication to operational excellence. Your leadership directly strengthens the technical stability of solutions that Sabre provides to global airlines.

What you'll do

• Supervise a functional team providing 24/7 technical support across multichannel setups.
• Manage customer escalations and critical incidents to maintain system uptime.
• Coach employees through performance reviews, training initiatives and regular feedback.
• Partner with engineering and product management to resolve recurring product issues.
• Manage staffing schedules and resource planning to meet departmental goals.
• Use generative artificial intelligence tools to accelerate incident triage and resolution.

What you'll bring

• Minimum 8 years of experience in technical product support operations.
• Proven success leading functional teams and managing performance metrics.
• Strong background in support for airline information technology or enterprise software as a service.
• Clear execution of incident management principles during high-pressure escalations.
• Strong communication and prioritization skills across global cross-functional teams.
• Practical experience using generative artificial intelligence to improve team productivity.

Benefits that support you

• Competitive pay and performance-based bonuses
• Flexible work options
• Comprehensive healthcare coverage
• Generous PTO and holidays
• Strong retirement planning support
• Family-friendly benefits
• Professional development opportunities

Sabre is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW

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Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [e-mail]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.