Service Delivery Engineer II

Sabre Corporation; India; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Sabre Corporation in India is seeking an experienced professional to lead delivery of Sabre products for agency customers and to drive conversions from planning to delivery. You will train customers, align resources, and collaborate across the account team to ensure successful migrations and adoption of Sabre solutions.

The role requires deep travel industry knowledge, strong communication, and experience managing virtual teams within a matrix organization.

Qualifications

• Minimum 5 years global travel agency industry experience.
• Deep knowledge of travel agency processes and Sabre products.
• Strong understanding of GDS industry and Sabre's business model.
• Excellent written and verbal communication skills.
• Experience in matrix organizations and leading virtual distributed teams.
• Bachelor's degree or equivalent; Master's degree preferred.
• English language proficiency.

Responsibilities

• Manage Sabre products and solutions delivery for Agency Customer implementations.
• Lead customer conversion projects from planning to delivery.
• Plan by identifying customer needs and required resources for a successful transition.
• Collaborate with the customer and account team to meet project deliverables.
• Install and configure Sabre standard products.
• Support change management for adoption of a new system environment.
• Provide on-site assistance with daily operations.
• Work with customer support teams across all operational verticals.
• Maintain strong relationships with customer stakeholders.
• Respond as second-line support regarding Sabre products and solutions.
• Conduct on-site or virtual training for customer agents.
• Create training programs and customize training material as needed.
• Prepare operating manuals and references for customers.
• Develop course content specifications with customers.
• Stay up to date with Sabre product strategy and industry trends including NDC and CSL.

Skills

Analytical skills

Negotiation skills

Written and verbal communication

Leadership of virtual teams

Stakeholder management

Education

Bachelor's degree

Master's degree preferred

Job description

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Description Responsible for working with prospective customers on discovery of customer workflows, document and analyze best practices and find opportunities to augment customer’s workflow with integration of Sabre products/services. On customer acceptance of the proposed products and solutions, collaborate with the customer on conversion from competitor systems from planning to delivery. Serves as a liaison with internal departments, divisions as well as customers to ensure the required resources are available to ensure successful migration / implementation. This individual also conducts technical training courses for customers and/or employees on the use of multiple Sabre products. Interfaces with customer and functional organizations to develop specifications for course content. Administers assessments and evaluates student’s academic progress.

Role and Responsibilities

• Manage Sabre products and solutions delivery for Agency Customer implementations.
• Responsibility for customer conversion projects from planning to delivering.
• Planning - identifying customer needs and resources needed to make it a successful transition.
• Collaborate with customer, account team to meet project deliverables.
• Install and configure Sabre standard products.
• Support change management processes to help the adaption to a new system environment.
• Customer onsite assistance with floorwalking in a day to day operations
• Work closely with customer support teams & across all operational verticals.
• Maintains a very close working relationship with customer’s key stakeholders.
• Respond as second line support to customers questions concerning Products and Solutions; functionality, application, interactions between different solution components.
• Conduct onsite and/or virtual training for customers agents.
• Create detailed training programs including building training schedule and customizing training material as necessary.
• Prepare operating manuals, references, or training materials for customers.
• Interfaces with customers and functional organizations to develop specifications for course content.
• Actively seeks information and learns, to ensure that at any point he/she up to date Sabre’s product strategy, industry trends and disrupters relevant to our business including NDC and CSL.

EXPERIENCE:

• Minimum 5 years global travel agency industry experience.
• Deep knowledge of travel agency processes and operational standards and how Sabre products and services support efficient agency marketing and operations.
• Good understanding of global GDS industry including competitive environment and business model.
• Experienced in connecting with a wide variety of audiences within and outside of Sabre and customer presentations/ Demos.
• Strong analytical skills and negotiation skills
• Excellent written and verbal communication skills.
• Experienced with working in a matrix organization and leading virtual distributed team.
• Bachelor's degree or equivalent.
• Master's degree preferred.
• Language proficiency: English

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Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [e-mail]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Equal Employment Opportunity

Sabre is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW