Customer Success Analyst

4026 Sabre Travel Technologies; Bengaluru; On-site; INR 500,000 - 700,000; Full time

Job summary

4026 Sabre Travel Technologies in Bengaluru is seeking a dedicated professional to provide exceptional support to major travel agencies using the Sabre Payments solution. This role is critical for ensuring customers have a seamless and efficient payment experience.

The ideal candidate will have advanced English skills and a background in customer support, with a strong understanding of the travel industry. Responsibilities include collaborating with teams to deliver high-quality service and analyzing data to enhance operations.

Qualifications

• Ability to communicate in advanced English, both verbal and written.
• Prior experience in helpdesk or customer support roles.
• Strong communication and interpersonal skills.

Responsibilities

• Provide support to major travel agencies using Sabre Payments solution.
• Collaborate with customer success teams for high-quality service.
• Analyze resolution data and create insightful reports.

Skills

Advanced English communication

Customer support experience

Strong communication abilities

Knowledge of the travel industry

Adaptability to changing requirements

Process design experience

Training delivery experience

Tools

Salesforce proficiency

Job description

Role Overview

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Responsibilities

• Provide support to the largest and most important travel agencies worldwide with the Sabre Payments solution, ensuring customers experience easy, seamless, efficient, and beneficial payments.
• Collaborate within the customer success team to deliver exceptional service, fostering transparency and trust with clients to cultivate long‑lasting relationships.
• Ensure customers receive high‑quality support and experience minimal downtime, confirming first‑level support is thorough and providing necessary training.
• Coordinate with third‑level support and technical partners (internal and external) and document all activities within the ticketing system, ensuring visibility and status updates across support levels.
• Analyze monthly resolution data to create reports and offer insights to commercial and product teams, supporting SLA adherence and response‑time metrics.
• Collaborate with the Sabre Payments Help Desk and external teams for special implementations and support initiatives.
• Manage complex help desk issues, ensuring timely resolution and delivery.
• Identify and communicate product customization needs to enhance the Sabre Payments Help Desk, working with product teams to meet customer expectations.

Qualifications

• Advanced English level both verbal and written.
• Helpdesk or customer support experience.
• Strong communication abilities.
• Knowledge of the travel industry and GDS products is highly valued.
• Quick adaptability to changing requirements, maintaining high‑quality outcomes.
• Experience in process design and improvements.
• Experience in designing and delivering trainings.

Nice‑to‑Have Skills

• Familiarity with API integrations.
• Experience working with virtual cards, fintech or banking industry.
• Salesforce proficiency.

Reasonable Accommodation: Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [e-mail]. Determinations on requests for reasonable accommodation will be made on a case‑by‑case basis.

Equal Employment Opportunity: Sabre is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW.