Technical Product Support Specialist III

4026 Sabre Travel Technologies; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Sabre Travel Technologies seeks a Technical Product Support Specialist for the PRISM team to ensure accurate, compliant airline data delivery. You will liaise with airline partners, product, engineering, and business stakeholders to support data-driven platforms in a fast-paced global environment.

You will manage data requests, drive issue resolution, and document governance processes while promoting best practices and reliable data delivery across Sabre’s PRISM ecosystem.

Qualifications

• Bachelor’s degree in a related field or High School diploma with relevant technical or travel industry experience.
• Experience supporting data-driven platforms or products with a focus on data accuracy, integrity, and governance.
• Proven ability to analyze data issues, investigate discrepancies, and perform root-cause analysis through to resolution.
• Strong attention to detail with excellent organizational, time-management, and prioritization skills.
• Ability to manage multiple requests simultaneously, work under pressure, and support time-sensitive airline or customer data needs.
• Demonstrated ability to collaborate effectively with cross-functional teams, including technical, product, and business stakeholders.
• Proficiency in English (written and spoken).
• Familiarity with PRISM technology, airline data acquisition processes, or similar data platforms.
• Experience supporting airline corporate data, including understanding data flows, validation, and downstream data delivery.
• Knowledge of data governance concepts, including DRAs and controlled data access.
• Experience working with APIs, data feeds, reporting tools, or operational support systems.
• Travel industry background, particularly within airline, agency, or corporate travel environments.
• Experience with travel distribution or reservation systems such as Sabre, Galileo, or Amadeus.
• Experience handling customer escalations or incidents related to data quality, availability, or delivery.

Responsibilities

• Product Support & Customer Engagement: Provide end-to-end product support to airline customers, responding to inquiries related to contracts, reports, data usage, and PRISM product functionality.
• Act as a trusted advisor to customers by offering guidance on best practices for product usage and data interpretation.
• Investigate and resolve customer issues efficiently, partnering with product, engineering, and business teams to deliver timely solutions.
• Submit, track, and manage customer-driven enhancement requests through TFS ensuring clear communication and follow-up.
• Serve as the primary liaison for data-related communications when airlines or corporate customers experience missing, delayed, or inconsistent data.
• Data Acquisition, Governance & Quality: Monitor and review data within Data Release Authorizations (DRAs) to ensure compliance and identify manipulated or noncompliant language.
• Set up and maintain secure partner data-sharing processes, ensuring adherence to governance and data-sharing protocols.
• Collaborate closely with airline support desks and primary airline contacts to obtain required data and resolve data availability issues.
• Proactively assess data quality, identify anomalies or discrepancies, and drive resolution to maintain data integrity.
• Maintain detailed documentation of data monitoring activities, compliance findings, and partner data-sharing processes.
• Participate in triage, planning, and prioritization meetings to support enhancements that align with customer needs and organizational goals.

Skills

Data governance

Analytical skills

Customer engagement

Cross-functional collaboration

Attention to detail

English proficiency

APIs

Data quality

Education

Bachelor’s degree or High School diploma with relevant experience

Tools

PRISM technology

TFS

Data governance tools

Job description

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Technical Product Support Specialist – PRISM

About the Role We are looking for a Technical Product Support Specialist to join our PRISM team and play a critical role in supporting airline customers and their corporate data needs. This role sits at the intersection of technology, data governance, and customer success, requiring strong analytical skills, attention to detail, and a passion for solving complex data challenges. In this position, you will work closely with airline partners, internal product and engineering teams, and business stakeholders to ensure data accuracy, compliance, and timely delivery, while serving as a trusted point of contact for PRISMrelated support. If you enjoy working with datadriven platforms, collaborating across teams, and helping customers succeed in a fastpaced, global environment, this role offers an opportunity to make a real impact.

Key Responsibilities

• Product Support & Customer Engagement Provide endtoend product support to airline customers, responding to inquiries related to contracts, reports, data usage, and PRISM product functionality.
• Act as a trusted advisor to customers by offering guidance on best practices for product usage and data interpretation.
• Investigate and resolve customer issues efficiently, partnering with product, engineering, and business teams to deliver timely solutions.
• Submit, track, and manage customerdriven enhancement requests through TFS ensuring clear communication and followup.
• Serve as the primary liaison for datarelated communications when airlines or corporate customers experience missing, delayed, or inconsistent data.
• Data Acquisition, Governance & Quality Monitor and review data within Data Release Authorizations (DRAs) to ensure compliance and identify manipulated or noncompliant language.
• Set up and maintain secure partner datasharing processes, ensuring adherence to established governance and datasharing protocols.
• Collaborate closely with airline support desks and primary airline contacts to obtain required data and resolve data availability issues.
• Proactively assess data quality, identify anomalies or discrepancies, and drive resolution to maintain data integrity.
• Maintain detailed documentation of data monitoring activities, compliance findings, and partner datasharing processes.
• Participate in triage, planning, and prioritization meetings to support enhancements that align with customer needs and organizational goals.

Qualifications

• Required Bachelor’s degree in a related field or High School diploma with relevant technical or travel industry experience.
• Experience supporting datadriven platforms or products, with a strong focus on data accuracy, integrity, and governance.
• Proven ability to analyze data issues, investigate discrepancies, and perform rootcause analysis through to resolution.
• Strong attention to detail with excellent organizational, timemanagement, and prioritization skills.
• Ability to manage multiple requests simultaneously, work under pressure, and support timesensitive airline or customer data needs.
• Demonstrated ability to collaborate effectively with crossfunctional teams, including technical, product, and business stakeholders.
• Strong customer service mindset with clear, professional written and verbal communication skills.
• Proficiency in English (written and spoken).
• Preferred Familiarity with PRISM technology, airline data acquisition processes, or similar data platforms.
• Experience supporting airline corporate data, including understanding data flows, validation, and downstream data delivery.
• Knowledge of data governance and compliance concepts, including DRAs and controlled data access.
• Experience working with APIs, data feeds, reporting tools, or operational support systems.
• Travel industry background, particularly within airline, agency, or corporate travel environments.
• Experience with travel distribution or reservation systems such as Sabre, Galileo, or Amadeus.
• Experience handling customer escalations or incidents related to data quality, availability, or delivery.

#LI-Hybrid#LI-DA1

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [e-mail]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Equal Employment Opportunity

Sabre is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals.

EEO IS THE LAW

Technical Assistance

For technical assistance with this career site, send an email to [e-mail]. Note: Resumes/CVs are not accepted via email.