Supervisor - Operations

DHL; Haryana; On-site; Confidential; Full time

Job summary

DHL Supply Chain India is seeking an Operations Manager to oversee inbound and outbound warehouse activities, ensuring service levels and SOP compliance across the network. You will lead shifts, manage stock receipt, and drive performance with a focus on safety and quality.

Ideal candidates have 2+ years in warehousing and 1+ year in a SPL environment, plus experience in cross-functional/matrix organizations. Bachelor's degree required.

Qualifications

• Bachelor's degree level required.
• Proven ability to manage warehousing operations.
• Strong communication and leadership skills.

Responsibilities

• Organize appropriate shifts and manning levels to meet business requirements.
• Ensure efficient recovery, inspection, and receipt of inbound stock.
• Monitor sorting and loading of inbound shipments.
• Oversee ground handler and warehouse provider performance.
• Ensure adherence to customer SOPs and achievement of KPIs.
• Promote safe working practices and participate in quality assurance initiatives.
• Develop a high-performance service culture within the team.
• Monitor individual performance and resource allocation.
• Maintain good working relationships with customers and stakeholders.

Skills

Strong communication

People management

Leadership

Planning & organizing

Customer orientation

Documentation

Education

Bachelor's degree

Job description

About Us: DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

Job Scope: The role involves managing and overseeing the physical inbound and outbound operation, ensuring high service levels and compliance with customer SLAs and network procedures.

Key Responsibilities:

• Organize appropriate shifts and manning levels to meet business requirements.
• Ensure efficient recovery, inspection, and receipt of inbound stock.
• Monitor sorting and loading of inbound shipments.
• Oversee ground handler and warehouse provider performance.
• Ensure adherence to customer SOPs and achievement of KPIs.
• Promote safe working practices and participate in quality assurance initiatives.
• Develop a high-performance service culture within the team.
• Monitor individual performance and resource allocation.
• Maintain good working relationships with customers and stakeholders.

Experience:

• Minimum 2 years of warehousing experience.
• Minimum 1 year in a SPL (Service Provider Logistics) environment.
• Minimum 3 years of experience in a cross-functional/matrix organization.

Qualification:

Bachelor's Degree level.

Skills and Competencies:

• Strong communication skills (English/Local Language), both spoken and written.
• Good documentation skills (screening, archiving, retrieval).
• Effective people management skills.
• Customer orientation.
• Planning and organizing abilities.
• Decision-making skills.
• Leadership and people development capabilities.
• Influencing and commitment to excel.