Senior Executive - Operations

DHL; Haryana; On-site; Confidential; Full time

Job summary

DHL Supply Chain India is seeking a Warehouse Operations professional to oversee receipt, storage, and dispatch, ensuring SLA adherence and a safe, compliant operation. You will drive efficiency and accuracy across processes, uphold quality standards, and coordinate with customers to deliver reliable service.

With 3–5 years in warehouse operations, you will lead teams, mentor staff, and implement continuous improvement initiatives while maintaining KPI performance and SOP compliance.

Qualifications

• Graduation in any discipline.
• 3–5 years of warehouse operations experience.

Responsibilities

• Manage receipt, storage, and dispatch per SOPs.
• Single point of contact for day-to-day customer coordination.
• Monitor warehouse activities to meet targets.
• Plan improvements to service and turnover time while controlling costs.
• Lead warehouse staff and contracted agencies.
• Submit MIS reports on time.

Skills

Financial numbers

Leadership

Team development

Safety compliance

SOP adherence

High-pressure environment

Education

Any graduate

Job description

About Us: DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

Job Scope: Manage warehouse operations and deliver high service levels to ensure that the team meets results in line with customers' agreed Service Level Agreements (SLAs) and in accordance with network procedures and defined standards.

Key Responsibilities

• Overall responsibility for receipt, storage, and dispatch management as per agreed standard operating procedures.
• Serve as the single point of contact for day-to-day coordination with customers.
• Monitor warehouse activities and take appropriate actions to meet company targets and standards.
• Plan and implement strategies for improvement in service and performance turnaround time (TAT) while managing costs.
• Initiate a proactive management style and anticipate customer requirements.
• Conduct regular cycle counts, monthly wall-to-wall counts, and stock reconciliations to meet stock accuracy agreed with clients.
• Introduce Continuous Improvement Programs as the scope of work grows.
• Analyze periodic KPI reports and review them with customers for corrective actions.
• Lead the administration of warehouse staff and contracted agencies.
• Allocate tasks to warehouse teams for efficient operations.
• Ensure timely submission of management information system (MIS) reports.
• Conduct training, development, and motivation of the team.
• Uphold safety and environmental health standards for operations and personnel.
• Conduct weekly/monthly meetings with customers and management.

Experience: 3 – 5 Years

Qualification: Any graduate

Skills and Competencies

• Strong understanding of financial numbers and their correlation to operations.
• Ability to manage in a high-pressure, changing environment.
• Leadership and team development skills.
• Knowledge of safety and quality assurance practices.
• Proficient in adhering to standard operating procedures and ensuring compliance.