Supervisor Business Process Operations

Iron Mountain; Coimbatore District; On-site; INR 900,000 - 1,300,000; Part time

Job summary

Iron Mountain in Tamil Nadu, India is seeking an experienced Supervisor – Business Process Operations to manage end-to-end scanning and digitization for a high-volume, time-sensitive project, overseeing a workforce of 50+ and ensuring production targets, quality, and security compliance.

The role requires 6+ years in operations or BPM, strong MIS and Excel analysis skills, OCR tooling, and fluent Tamil communication. A Science or Commerce degree is preferred, with notice period under 30 days.

Qualifications

• 6+ years of professional experience in operations management, business process services, or high-volume scanning and digitization environments.
• Fluent communication in Tamil (spoken, read and written).
• Strong knowledge of digitization workflows, MIS dashboards, Excel analysis and OCR tools.

Responsibilities

• Manage day-to-day scanning, document preparation, indexing and image processing workflows to meet targets.
• Collaborate with project management, QA, IT support, HR and client representatives to ensure uninterrupted operations.
• Ensure compliance with SOPs, SLAs and confidentiality policies.

Skills

Tamil language

People leadership

Education

Science or Commerce degree

Tools

MIS dashboards

Microsoft Excel

OCR tools

Job description

Job Description:

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Supervisor – Business Process Operations

Project Location: Tamil Nadu, India

Employment Type: 12-18 months contract

Experience: Minimum 6 Years of Relevant Experience. Should be able to speak and write in Tamil

Qualification: Science or Commerce Graduate Preferred

Notice Period: Mandatory – Less than 30 days, immediate joiners preferred

Iron Mountain is seeking an experienced and results-driven Supervisor – Business Process Operations to join our Global Digital Solutions (GDS) team.

In this role, you will be responsible for managing end-to-end scanning and digitization operations for a high-volume, time-sensitive project in Tamil Nadu, leading an operations workforce of at least 50 personnel while driving production performance, quality standards, and strict adherence to document custody and information security protocols.

You will join a dynamic Global Digital Solutions team dedicated to delivering high-volume document management, process optimization, and digital transformation solutions to our key customer accounts.

What You’ll Do

In this role, you will:

• Responsibility 1: Manage day-to-day scanning, document preparation, indexing, and image processing workflows to meet daily, weekly, and shift-wise production volume targets.
• Responsibility 2: Collaborate with project management, quality assurance, information technology support, human resources, and client representatives to ensure uninterrupted operations and seamless service delivery.
• Responsibility 3: Ensure compliance with organizational standards, approved Standard Operating Procedures (SOPs), contractual Service Level Agreements (SLAs), and confidentiality policies.

What You’ll Bring

The ideal candidate will have:

• 6+ years of professional experience in operations management, business process services, or high-volume scanning and digitization environments, with demonstrable experience leading a team of at least 50 personnel.
• Strong knowledge of digitization workflows, Management Information Systems (MIS) dashboards, Microsoft Excel analysis, Optical Character Recognition (OCR) tools, and quality control methodologies.
• Proven ability in workforce planning, productivity tracking, root cause analysis, and Turnaround Time (TAT) optimization in fast-paced, target-driven environments.
• Science or Commerce Graduate degree preferred; fluent communication skills in Tamil (spoken, read, and written) and a notice period of less than 30 days are mandatory.

Category: Operations Group

Requirements: