Operations Manager

Iron Mountain; Coimbatore District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Iron Mountain seeks an experienced Operations Manager to lead end-to-end scanning and digitization projects in Tamil Nadu, India, managing 200+ personnel to meet SLAs, revenue realization, and cost optimization.

You will join a Global Digital Solutions team focused on operational excellence, continuous improvement, and digital transformation for enterprise accounts, frequently traveling to project locations in Tamil Nadu.

Qualifications

• 10+ years of experience in operations management, BPO/ITES or high-volume digitization service delivery.
• Must read and write in Tamil.
• MBA in Operations preferred (or engineering/science/commerce degree).

Responsibilities

• Lead end-to-end scanning and digitization operations across sites and shifts, ensuring productivity, quality and billing milestones.
• Collaborate with senior management and stakeholders to perform root-cause analyses and implement corrective actions.
• Ensure compliance with SOPs, information security controls, and document custody protocols.

Skills

Ops leadership

KPI governance

Root Cause Analysis

OCR workflows

Stakeholder management

Education

MBA in Operations Management

Bachelor's degree in Eng/Science/Commerce

Tools

OCR tools

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

Operations Manager

Project Location: Tamil Nadu, India

Employment Type: Full Time

Experience: Minimum 10 Years of Relevant Experience. Must know to Read and Write in Tamil.

Qualification: MBA Operations Preferred

Notice Period: Mandatory – Less than 60 days, immediate joiners preferred

Iron Mountain is seeking an experienced and dynamic Operations Manager to join our Global Digital Solutions (GDS) team.

In this role, you will be responsible for leading the end-to-end execution of a large-scale, high-volume scanning and digitization project in Tamil Nadu, managing a workforce of 200+ personnel to achieve contractual Service Level Agreements, customer satisfaction, revenue realization, and cost optimization.

You will join a high-performing Global Digital Solutions team dedicated to driving operational excellence, continuous improvement, and digital transformation for key enterprise and public sector accounts.

What You’ll Do

In this role, you will:

• Responsibility 1: Lead end-to-end scanning and digitization operations across multiple sites and shifts, establishing robust performance governance to deliver target productivity, quality, and billing milestones.
• Responsibility 2: Collaborate with senior management, cross-functional internal teams, and customer stakeholders to conduct root cause analyses, implement corrective actions, and maintain effective customer relationship management.
• Responsibility 3: Ensure compliance with organizational standards, approved Standard Operating Procedures, information security controls, and document custody protocols.

What You’ll Bring

The ideal candidate will have:

• 10+ years of professional experience in operations management, Business Process Outsourcing, Information Technology Enabled Services, or high-volume digitization service delivery environments, including experience leading a workforce of 200+ personnel.
• Strong knowledge of Key Performance Indicator governance, Root Cause Analysis, Corrective and Preventive Action methodologies, revenue realization, and Optical Character Recognition workflows.
• Proven ability in data-driven decision-making, stakeholder management, cost optimization, and multi-site operational control with a willingness to travel frequently across project locations in Tamil Nadu.
• Master of Business Administration in Operations Management preferred (or a Bachelor’s degree in Engineering, Science, Commerce, or Business Administration) with a notice period of less than 60 days.

Category: Operations Group