Operations Team Lead

Iron Mountain Incorporated; Coimbatore District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Iron Mountain Incorporated is seeking an experienced Operations Team Lead for a large-scale digitization project in Tamil Nadu, India. You will manage day-to-day scanning operations, lead a team of 30+ personnel, and ensure productivity, quality, and information security compliance.

The ideal candidate has 5+ years in scanning/digitization/BPO with 3+ years of team leadership, strong knowledge of high-volume workflows, OCR tools, and MIS reporting.

Qualifications

• Minimum 5+ years in scanning, digitization, BPO, or high-volume operations.
• At least 3 years of team leadership experience managing 30+ personnel.
• Fluent Tamil (spoken, read and written) with immediate joiners preferred.

Responsibilities

• Lead daily scanning and digitization activities for a 30+ person team across shifts.
• Coordinate with project managers, client reps, quality control, and IT support.
• Ensure SOPs, information security controls, and document custody protocols.

Skills

Team leadership

Tamil language proficiency

Workflow knowledge

Problem solving

MIS reporting

Education

Bachelor's degree in Business Administration/Operations Management/Commerce or related field

Tools

OCR tools

Image quality control tools

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Project Location: Tamil Nadu, India

Employment Type: 12 months contract on Iron Mountain Payroll (extendable)

Experience: Minimum 3 Years of Relevant Experience.

Must know to Read and Write in Tamil.

Qualification: Graduate Preferred

Notice Period: Mandatory - Less than 30 days, immediate joiners preferred

Iron Mountain is seeking an experienced and hands-on Operations Team Lead to join our Global Digital Solutions (GDS) team. In this role, you will be responsible for managing day-to-day scanning and digitization operations for a large-scale, high-volume, and time-sensitive project in Tamil Nadu, India, leading a team of at least 30 personnel while ensuring strict adherence to productivity, quality, and information security standards. You will join a dynamic Global Digital Solutions team dedicated to delivering seamless document management, imaging, and digital transformation services to our enterprise and public sector clients.

What You'll Do

In this role, you will:

• Responsibility 1: Lead daily scanning and digitization activities, managing a team of at least 30 personnel across shift rosters to meet daily production targets and ensure optimal equipment and resource utilization.
• Responsibility 2: Collaborate with project managers, client representatives, quality control teams, and information technology support to resolve operational queries and maintain smooth cross-functional coordination.
• Responsibility 3: Ensure compliance with organizational standards, project-specific Standard Operating Procedures (SOPs), information security controls, and document custody protocols.

What You'll Bring

The ideal candidate will have:

• 5+ years of experience in scanning, digitization, Business Process Outsourcing (BPO), document management, or high-volume operations, with at least 3 years of team leadership experience managing teams of 30 or more.
• Strong knowledge of high-volume digitization workflows, image quality parameters, Management Information Systems (MIS) reporting, and Optical Character Recognition (OCR) tools.
• Proven ability in workforce management, target achievement, quality assurance, root cause analysis, and problem-solving under tight project timelines.
• Fluent communication skills in Tamil (spoken, read, and written) with a notice period of less than 30 days (immediate joiners preferred); a Bachelor's degree in Business Administration, Operations Management, Commerce, or a related field is preferred.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.

Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail].

See the Supplement to learn more about Equal Employment Opportunity.