Supervisor

Zivaya Wellness Pvt. Ltd; New Delhi; On-site; INR 391,000 - 670,000; Full time

Benefits offered by this job

Performance-based incentives

Premium hotel environment

Job summary

Zivaya Wellness Pvt. Ltd. in Delhi seeks a confident, outgoing Supervisor to lead our wellness outlet inside a 5* hotel.

The role blends hospitality with direct sales, engaging guests, explaining therapies, and driving revenue in a premium hotel setting. You will greet guests in the lobby, introduce services and offers, upsell where appropriate, and coordinate with therapists to ensure smooth guest flow. Excellent English communication, strong presentation, and flexible shifts are essential.

Qualifications

• Strong people skills with confidence in initiating conversations
• Sales-driven mindset; experience in credit card sales, club memberships, retail sales, hospitality or wellness services
• Excellent communication skills in English; additional languages are a plus
• Well-groomed, presentable and professional demeanor
• Willingness to work flexible shifts
• Ability to perform in a fast-paced hotel environment

Responsibilities

• Proactively approach and greet guests in the lobby with confidence and warmth
• Introduce guests to our wellness services, express therapies, and special offers
• Generate sales by converting walk-in guests through persuasive communication and relationship-building
• Upsell and cross-sell services based on guest needs, time availability, and preferences
• Maintain a strong presence in the lounge to maximize visibility and walk-in conversions
• Coordinate with therapists to ensure smooth guest flow
• Support appointment scheduling and service readiness
• Follow SOPs related to service standards, hygiene, and airport compliance
• Act as brand ambassador and address guest queries, escalating to Outlet Manager when required
• Capture guest interest efficiently

Skills

People skills

Sales-driven mindset

Communication skills

Professional demeanor

Job description

We are seeking a confident, outgoing, and sales-oriented Supervisor to represent our wellness outlet inside a 5* Hotel in Delhi. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel environment.

Key Responsibilities

• Proactively approach and greet guests in the lobby with confidence and warmth
• Introduce guests to our wellness services, express therapies, and special offers
• Generate sales by converting walk-in guests through persuasive communication and relationship-building
• Upsell and cross-sell services based on guest needs, time availability, and preferences
• Maintain a strong presence in the lounge to maximize visibility and walk-in conversions

Revenue Generation & Promotions

• Consistently work towards daily and monthly sales targets
• Support cross-promotions with other outlets of the hotel to drive additional footfall
• Assist in executing in-lounge promotions, offers, and campaigns
• Capture guest interest efficiently

Guest Experience & Brand Representation

• Deliver a warm, premium, and professional guest experience at all times
• Act as the first point of contact and brand ambassador for the wellness outlet
• Address basic guest queries and escalates concerns to the Outlet Manager when required
• Ensure the outlet ambience, hygiene, and presentation meet high service standards

Operational Support

• Coordinate with therapists to ensure smooth guest flow
• Support appointment scheduling and service readiness
• Follow SOPs related to service standards, hygiene, and airport compliance

Desired Profile

• Strong people skills with confidence in initiating conversations with strangers
• Sales-driven mindset; experience in credit card sales, club memberships, retail sales, hospitality sales, beauty or wellness services is highly preferred
• Comfortable approaching guests and actively promoting services
• Excellent communication skills in English; additional languages are a plus
• Well-groomed, presentable, and professional demeanor
• Responsible, disciplined, and dependable
• Willingness to work flexible shifts
• Ability to perform in a fast-paced hotel environment

Compensation

• Fixed salary plus very attractive performance-linked incentives
• High earning potential for strong sales performers

Preferred Criteria

• Prior experience in hospitality, lounges, airports, luxury retail, wellness, beauty, or service-oriented sales
• Non-smokers preferred