Sub Zonal Manager

Shadowfax Technologies; Khammam; On-site; INR 800,000 - 1,600,000; Full time

Job summary

Shadowfax Technologies is seeking a Sub Zonal Manager to oversee hub performance, coordinate capacity, and drive on-time delivery across multiple hubs. The role emphasizes leadership of TLs and rider partners, vendor relations, and ongoing process improvements.

The ideal candidate will have strong operations, analytics, and people-management skills, enabling effective decision-making and stakeholder collaboration to sustain high service levels across the hub network.

Qualifications

• Experience in logistics or hub operations leadership.
• Ability to analyze data and drive improvements across multiple hubs.
• Strong communication across teams and external partners.

Responsibilities

• Monitor hub performance and ensure on-time pickup and delivery.
• Coordinate and analyze hub capacity to optimize volume allocation.
• Decide hub locations and support new hub openings.
• Ensure attendance and performance of team leaders and rider partners.
• Manage relationships with clients and vendors for smooth operations.
• Supervise infrastructure readiness and inventory in hubs.
• Interpret dashboards and make data-driven decisions.
• Lead training, mentoring, and process updates across hubs.
• Engage teams through regular hub visits and audits.
• Onboard new franchise or delivery channel partners and resolve billing issues.

Skills

Operational Excellence

Problem Solving

Communication Skills

Workforce Management

Business Leadership

Job description

Role: Sub Zonal Manager

Purpose of Role: To monitor the performance of the hubs designated under them

Roles & Responsibilities:

Decision Making

• Managing peak volume and ensuring to achieve on time pickup & delivery of shipments
• Coordinate & analyze the hub capacity to allocate volume to hubs
• Deciding hub locations as per geography knowledge to setup new hubs
• Supporting hub incharges in Clearance of pendency

People & Manpower Management

• Ensure 100% attendance of TLs & Rider Partners in hub
• Planning for adhoc manpower of riders through 3PL/Vendors/ Kirana or TLs with HIs
• Connecting with the HIs regarding improvement of their performance
• Providing Career progression for the Team Leaders & Hub Incharges
• Maintaining relationship with the clients & vendors to ensure smooth operations

Infrastructure Management

• Ensure that all the hub infrastructures are proper & accurate, in coordination with the Hub Incharge & Procurement team (during new hub opening)
• Ensuring availability of infrastructure & inventory

Data Interpretation

• Ensure that the dashboard is viewed & analyzed
• Decisions to be taken upon data interpretation & analysis

Performance Management

• Ensuring smooth functioning of hubs
• Performance management of the hubs in BIC
• Providing feedback & guidance for improving hub performance
• Conducting training sessions, mentoring and updating new processes across the hubs
• Engaging the teams with regular hub visits & audits

Franchise Management

• Ensuring BIC performance of Franchise hubs and guiding franchisees for improving operations & performance
• Proactively assessing, clarifying and validating the needs of franchise
• Identification of new Franchise Partners to onboarding and training
• Coordinating with internal stakeholders i.e. BD, Operations & Finance Team for solving queries of Franchise and improve performance
• Follow up with Franchise for on time COD closure
• Identification of Fraud activity and taking action
• Onboarding other Delivery Channel - Kirana/3PL Vendor
• Real Time solve of queries like Billing, call out , Night Incentive, any revocation in billing

Skills required-

1. Operational Excellence
2. Problem Solving
3. Communication Skills
4. Workforce Management
5. Business Leadership